Office Pro 2010 Teaching users to fish--an online
Does this sound familiar? Smart Access user builds a cool database to help co-workers do their jobs more efficiently. Co-workers sing praises and advocate a raise for the smart Access hero. A few weeks later, end users ask hero to help create a couple queries and reports to answer more complex business questions. Hero has three choices: Tell them to get lost and lose new-found hero status.Write the query for end users and thus, Office Pro 2010, assume new roll as team Access developer.Teach end users how to fish. I’m a big fan of teaching people to fish.The end user assistance team has been hard at work improving the most commonly accessed help topics. They recently updated Introduction to queries with new content and the following five wildly popular demos for visual learners: Look at a subset of the data in a tableReview data from more than one table simultaneouslyAsk variations of a question by using parameters with a queryMake calculations based on your dataLook at summarized or aggregate dataNext time your co-workers want you to help them answer a business question with a query—send them a link to the help topic and teach them to fish. They will feel empowered with new-found technical chops. <div |
