May 25, K538 lines are continuously received two complaints at the same time,
la gear shoes, same place, same thing happened, happened in the moment, alerted the team captain of all management personnel and vehicles, the complainant Wong Lai-ray ( Phone:) Mr. Buyiburao,
la gear, or not resolved, the ultimate naughty to Shijiao Wei compound, or the highest Shijiao Wei, deputy director of the Chief Executive Chan Wai Kong specially arranged for two hundred and fifty yuan of compensation money to solve the problem. But things are far from over, with the passengers as saying that the parties in Mr. Huang has not published a word to him to prove his heart is not satisfied,
la gear on sale, he asked the parties must personally apologize, apologize for the job also requires the team to the other have written the report dealing with the original parties. Otherwise, he should continue to pursue go around this problem,
la gear womens shoes, the entire western managers of the service complaints busy opened. Up to the boss, not the party down to the peace of the team, for taking the time out of time to deal with the complaints of one tricky case, everything we hold as the center around the yellow light ceremony.
headquarters a few road under successive imperial edict, rushed here to urge the team, and finally to the parties Peng Fuyuan and fleet managers are impossible, unless fired me! The words Zaozao tone of the firm, do feel the pressure to persuade the work.
dispatcher in turn, Peng Fuyuan think the team adheres to the principle is not wrong. West is the state-owned enterprises should promote righteousness, to punish evil and virtue, and justice unit, but to temporarily stable state of affairs, mandatory requirements of low-key, compromises to deal with these complaints, really makes my heart Biequ. To Peng Fuyuan said, according to the circumstances, he did no wrong, is to adhere to the principle of impartial tickets, polite and restrained, reasonable manner, I did not want me to apologize to the principle of life and character, and usually do not. He said this to everybody to understand. But before us is to force you, want you to say insincere apologies, is the life force, is to change the concept inherent in the original, this was not an unusual thing ah!
came to the division, first began to be hurried to the field the team Sister emergency dispatcher Peng Fuyuan pour some tea, and a smoke point, the conversation wander slowly that a single complaint on the topic around for a very far Finally, he then again, let me apologize No way, unless fired me! Later, Wu Department of battle, he good-naturedly persuasion: think about it, is because we encountered a tough primary, complained that Mr. Wong is a specialized households, and he has great discontent of the Communist Party, is no place to vent when, but why our experienced team, resulting in the occurrence of this , out of this incident, all personnel involved in the management apologized to him, the headquarters of the beam Moreover, we took out two hundred dollars personally vice president of compensation to him, do you think they Yuanbu Yuan? them by nothing to apologize? not just to leave it alone it! Another point is to give you only when an apology is not sensible child is not on it! not seriously. , but also conditions that do not describe the process at the time, just before that person can be straightforward apology. To persuade the ages, with this sentence can be considered on target. Chou Xifu gotta see her mother - to the scene is not necessarily what condition it!
then briefly describe the contents of the complaints at that time are summarized as follows: complaints line staff service poor. At 11:41 on May 25, Mr Wong calls reflect: at 14:45 on the 24th, he was riding in the manhole to Lo Wu K538 line of cars. Station ticket, he presented the military card with disabilities, looked after the staff said: ID? Mr. Huang is poor staff service complaint, require the company to investigate and deal with and respond. Fleet Management was operating
After investigation, in fact, Mr Wong is ready to take the K538 line drive to Shi Jiaowei 863 complaint line, who knows happens to a manhole encountered a principled Peng Fuyuan. Huang Li complainant Puyang, Pujiang County, Zhejiang Province alone, Zhenjiang Bin neighborhood who was born in 1945, disabled veterans card is disabled eight because of the public. Certificate issued date is November 9, 2007. This person is complaints specialized households, untouchables. It is also particularly careful when handling. Finally after several appropriate, respond as follows:
after investigation and verification: May 24 passenger car to Mr. Wong Lo Wu Railway Station take the K538, Wong holds a travel document disabled soldiers, dispatchers Peng Fuyuan the normal work processes operating requirements, identity cards to register with him,
la gear police, Mr. Huang raised objections,
la gears, I terms of the service staff Peng Fuyuan not standardized, interpretation of work in place, resulting in poor service attitude of passenger complaints, the complaint is substantiated. According to relevant regulations to allow staff Peng Fuyuan punishment. The team in points at 18:00 on May 26 to communicate with Mr. Huang explained, we are in accordance with the provisions of relevant state preferential policies, to the military card holder of passengers with disabilities ride for free, but also explained to the guests line workflow, the former car staff to produce documents to the registration site can take. Mr Wong accepted our recommendations and etiquette services dispatcher asked to make corrections.