Assessing IT Very best Practices,
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Challenge:
The consumer approached Forrester looking for an independent evaluation of
its current IT practices with distinct emphasis on strengths,
weaknesses,
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primarily based on finest practices and substitute situations for the client's IT
management construction.
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Benchmarking IT Applications
Challenge:
Before deciding to expand its ERP system,
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company needed to know whether its current vendor would also be the
right platform in the future.
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Assessing IT Infrastructure
Problem:
The company overbuilt its IT infrastructure in expectation of
substantial revenue growth that did not materialize. The manager needed
advice in resizing the asset base to meet current demand.
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Performing A Competitive Software Evaluation
Challenge:
The customer wanted to standardize its CRM and ERP applications at the
company's many locations around the globe. The IS executive turned to
Forrester for advice on selecting the finest solutions provider to meet
the needs of a highly diversified manufacturer with multiple,
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customer segments.
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Justifying Technology
Investments
Challenge:
Senior management had mandated that all technology investments have a
formal measurement of the financial impact to the organization. The
customer asked Forrester to implement its Total Economic Impact (TEI)™ methodology throughout its project office.
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Assessing Outsourcing Vendors
Problem:
Approaching the midpoint of a 10-year outsourcing contract,
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experienced performance problems with its vendor. Before renegotiating
the contract, the client wanted to develop a clear understanding of
expectations moving forward.
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