Basic Shoppers Critique of Journeys Shops and Shoe

Journeys Shoes is a well-known chain of shoe stores targeted toward the teen market. They stock cool brands, edgy styles and up-and-coming designers that are hip with the MTV crowd. Their slogan? "Attitude You Can Wear" - and as a consumer, you might find a whole lot of attitude in their stores.
So, how does the store really measure up? Do they have a strong return policy? How is their customer service? What's the store atmosphere like? Is their selection as good as they say? For the answers to these questions and more, keep reading for a good review of Journeys Shoe stores.
Store Atmosphere
If you're young, you'll love stepping into a Journeys location. The music is edgy, the design is cool and the staff are all in their teens and early 20s. That said, older parents may not enjoy the spray painted walls, blaring music or sometimes lackluster service.
Customer Service
With their young staff and too-cool attitude, Journeys Shoes definitely needs to work on their customer service and staff courtesy. The focus in this store tends to be on hip merchandise and even hipper attitudes. Instead of talking on their cell phones, service staff should be ready and happy to help waiting customers.
The store also has a poor reputation for accepting returns based on manufacturer defects or quality problems. Partly because their target customer is younger, the company has a strict return policy. They will guarantee all shoes against manufacturer's defects within 30 days of purchase.
However, they also reserve the right to determine the cause of the problem and whether it's a defect or just normal wear and tear. To protect yourself, try buying shoes from a retailer like Macy's that offers a significantly stronger and customer-friendly return policy.
Price Points
Being cool costs money, and Journeys knows it. Their shoes and sneakers may be hip and even rare,ash shoes online, but they come at a premium. However, alongside their higher-end brands, the store also stocks lower-cost items and offers numerous sales.
Many of the brands stocked by the popular retailer are sought by young adults, but also come in a range of price points. For example, they may carry UGGs or Timberlands, which cost significantly more than the Converse or Keds that they also carry. Most of the shoes in the store range in price from $45 to $70.
Conclusion
If you want to make the teen in your life happy, then shop at Journeys Shoes. But for those looking for a relaxing shopping experience and a high level of customer service, you may want to shop elsewhere.

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