ISO9000 quality management system standard is that it not referring to a standard, but a family of standards collectively. ISO9000 is the TC176 (TC176 Technical Committee that the quality management system) developed by all international standards. ISO9000 is the release of more than 12,000 ISO standards in the best-selling and most popular products.
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Introduction to Basics Introduction to implement good quality management system in 2008 into ISO9000 series of standards development advisory services About the process of ISO9000 quality certification ISO9000 quality management system application profile
ISO9000
ISO (International Organization for Standardization) and IAF (International Accreditation Forum) on 20 August 2008 issued a joint communique, agreeing to a smooth transition of the world's most widely used quality management system standard, the implementation of ISO9001: 2008 certification. ISO9001: 2008 standard is based on 170 countries around the world, 1 million organizations certified by ISO9001 8 years of practice, more clearly and explicitly expressed ISO9001: 2000 requirements, and enhanced with ISO14001: 2004 compatibility. Currently, the 2008 version of ISO9001 ISO9001: 2008 standard is published 1 year,
nike air force 1, all accredited certification bodies are issued by certification ISO9001: 2008 Certification; for the implementation of ISO9001: 2008 standard of need, to help enterprises to international standards conversion is organizing the management system of internal auditor training courses. Full name is called internal auditors internal quality system auditors, usually proficient in ISO9001: 2008 international standards and are familiar with the situation of the enterprise management officer. In accordance with the ISO9001: 2008 requirements of the new standards, any implementation of ISO9001: 2008 new standards organization at least once a year internal quality audit, so that any implementation of ISO9001: 2008 organization, usually need to develop a number of internal auditors. Internal auditor can serve as part-time by department staff, the internal auditor in the quality system within an organization's normal operation and improved play an important role. A basic knowledge, what is ISO? ISO is an organization called English. Its full name is International Organization for Standardization, translated into Chinese is Also known as ISO is a non-governmental organizations, international science and technology, is the world's largest and most authoritative international standard-setting, amendment organizations. It was established in February 23, 1947. ISO's highest authority is the annual ISO says that its purpose is Standard by the ISO Technical Committee (TECHNICAL COMMITTEES called TC) formulation. There are more than 200 ISO Technical Committee 2200 sub-technical Commission (SC). TC and SC may establish the following number of working groups (WG). Third, what is accreditation? 1986 to provide products or services, the second party (the demand side or the buyer) can not determine whether the quality of their passing, but by a third party to determine. Third parties should not only be responsible for the first, but also responsible for the second, unbiased, certificate issued by the trust to be able to get the two sides, such activity is called This means that third-party certification activities must be open, just, fair, to be effective. This requires a third party must have absolute power and authority, must be independent of the first party and second party, the party must be the first and second side no financial interest in, or have the same interest, or a maintenance rights obligations and responsibilities of both parties in order to obtain the full confidence of both sides. Fourth, ISO9000 ISO9000 is the origin of the quality assurance activities by the West to develop. During World War II weapons of the war need to expand the rapid expansion of demand, the U.S. arms manufacturers were the weapons manufacturing plants because of size, technology, personnel failed to meet the restrictions of Do everything possible to expand the U.S. Department of Defense is facing weapons production, while also ensuring the quality of reality. Analysis time enterprise: most of the management is the NO.1, the foreman with experience in management, command of production, technology all in the head inside, and a very limited number of NO.1 management, production is certainly limited, and far away from the war demand. Thus, the Defense Department organizations of large enterprises preparation of technical standards and technical personnel file, the creation of training courses, on the original machine shop from other relevant staff (such as hardware, tools, casting plant) for a lot of training, so that it can in a very short period of time learn to identify the process diagram and process rules, to master the key technology to produce the required weapons to be After the war, the Defense Department the valuable Prevailing wind when the United States documents, and later, the U.S. military enterprises that experience of other industrialized countries quickly adopted by the military sector, and gradually extended to the civilian industry flourished in the Western countries. With the above quality assurance activities, the rapid development, national certification bodies in product quality certification of the time, gradually increasing the quality of enterprise Content reviewed assurance system to further promote the quality assurance activities in development. To the late 20th century, 70, a British certification body BSI (British Standards Institute) first carried out a separate quality assurance system certification business, so that the quality assurance activities developed by the second party audit to third-party certification, welcomed by the various more impetus to the rapid development of quality assurance activities. Through three years of practice, BSI believes that this quality assurance system to adapt to a wide range of authentication, flexibility, and have a value to the international community. Thus, in 1979 a proposal was submitted to the ISO. According to BSI ISO proposal, when the Commission decided to ISO certification of In 1980, ISO formally approved the establishment of a the quality of the business scope of the certification body,
nike air force one, on the other hand led to a large number of new quality system certification body specifically the birth. ISO9000 series of standards since the 1987 inception, in order to strengthen quality control to meet the needs of quality competition, entrepreneurs have adopted the ISO9000 series of standards established in-house quality management system to apply quality system certification, and soon formed a worldwide trend . Currently, more than 100 countries around the world and regions are actively pursuing ISO9000 international standards. Generally speaking, the implementation of benefits, the benefits since the beginning of external: internal to strengthen management, improve the quality of personnel and corporate culture; external enhance corporate image and market share. Details are as follows: First, strengthen quality management, improve enterprise efficiency; enhance customer confidence, expand market share, is responsible for certification of ISO9000 quality system certification bodies are accredited by national accreditation bodies authority, the enterprise quality system audit is a very strict The. Thus, for the enterprise, it can be scrutinized in accordance with international standard quality system for quality management, thereby achieving the rule of law, scientific requirements, greatly improve work efficiency and product qualification rate, rapid increase in economic efficiency of enterprises and social benefits. For outside the enterprise, when the customer was informed that the implementation of supply-side management in accordance with international standards, got the ISO9000 quality system certification and accreditation bodies have strict audit and regular monitoring to be sure that the business is able to provide qualified products and stable services to safely enter into supply contracts with enterprises, expanding their market share. It can be said in these two areas have received immediate effect. Second, access to the international trade a green card - the Non-tariff barriers which are mainly technical barriers, technical barriers of, primarily product quality certification and ISO9000 quality system certification barriers. In particular, in the China's Third, the second party audits to save energy and money in the modern trade practice, the second party audit has long been the practice, they gradually found that there is a big downside: an organization is usually available for many customers, the second party audit organization will no doubt bring a heavy burden; on the other hand, customers also need to pay a substantial fee, but also consider sending or servants of experience and level, otherwise, spend the cost can not be achieved the intended purpose. ISO9000 certification can only rule out the drawbacks. Because as the first to apply for a third-party certification and ISO9000 certification obtained after the necessary number of second party to party on the first review, so either the first or the second side party can save a lot of energy or costs. Also, if the firm received ISO9000 certification, apply for UL, CE and other product quality certification, certification bodies can also be exempted from the enterprise quality management system certification of expenditure repeated. Fourth, competition in product quality, and remain invincible in the means of international trade competition is mainly price competition and quality competition. As low-cost method of selling not only profits dropped, if it constitutes dumping,
air force 1 shoes, will be subject to trade sanctions, therefore, more desirable means of price competition. Since the 70s of the 20th century, the quality of competition has become the primary means of international trade competition, many countries to improve the quality of imported goods into the award requirements as a limit of the important measures of trade protectionism. The implementation of ISO9000 international standard quality management, improve product quality can be stabilized, so that the quality of competition in the product and remain invincible. Fifth, is conducive to international economic cooperation and technological exchanges and economic cooperation in accordance with international practice and technological exchanges, cooperation, both parties must in the product (including services) quality of a common language, unified understanding and norms shared by members in order cooperation and exchange. ISO9000 quality management system certification provides just such a trust, help both sides reach an agreement quickly. Sixth, strengthen internal management, stable operation, reduce staff resign due to technical or quality fluctuations. VII,
air force one low, improve corporate image. Introduction of a 2008, ISO9000: 2008 quality management principles eight ISO9000: 2008 quality management principles is ISO/TC176 eight summing up the quality management practices, and incorporated the most respected group of international quality management experts, with highly summarized, easy-to-understand language of quality management expressed the most basic and general common law, as the theoretical basis of quality management. It is the organization's leadership and effective implementation of quality management principles that must be followed. 1. Customer focus Organizations depend on customers, so the organization should understand current and future customer needs, to meet customer requirements and exceed their expectations. 2. Leaders will lead the purposes of the organization, direction, unity and internal environment, and create enabling employees to participate fully in the environment to achieve organizational goals. 80% of quality problems and management-related, 20%, and staff-related. 3. Full participation at all levels of employees are the organization's survival and development of the country, only their full participation in order to bring it to the best value to the organization. Responsibilities include the full (from general manager to the junior staff.) 4. Process approach to related resources and activities are managed as a process that can more effectively achieve the desired results. Flow method. 5. System approach to management
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for the set objectives and identify, understand and manage a process of interrelated components of the system, help improve organizational effectiveness and efficiency. Wood bucket hoarding principle. 6. Continuous improvement is a permanent organizational development. PDCA cycle. 7. Fact-based decision-making Methods: A logical analysis of data and information, or to determine an effective decision-making. With data and facts. 8. Mutually beneficial supplier relationships through mutually beneficial relationship between the organization and its suppliers enhance the ability to create value. McDonald's management. II. ISO9001: 2008 requirements 1. Scope 1. 1 General 1. 2 applications 2. Reference Standard 3. Terms and definitions 4. Quality management system 4.1 General requirements 4.2 Documentation requirements 5. Management responsibility 5.1 Management commitment 5.2 Customer focus 5.3 Quality policy 5.4 Planning 5.5 Responsibility, authority and communication 5.6 Management review 6. Resource management 6.1 Provision of resources 6.2 Human resources 6.3 Infrastructure 6.4 Work environment 7. Products / services to achieve 7.1 products / services to achieve the planned 7.2 Customer related processes 7.3 Design and development 7.4 Purchasing 7.5 products / services monitoring and measuring equipment 7.6 8.1 General control 8.2.1 Customer satisfaction 8.2.2 Internal Audit 8.2.3 Monitoring and measurement 8.2.4 Monitoring and measurement 8.3 Control of nonconforming product 8.4 Analysis of data continuous improvement 8.5.1 Corrective action 8.5.3 Preventive measures 8.5.2 III. Process approach model: (can not paste Chart) IV. ISO9000: 2008 quality management system file structure: 1. Quality Manual (QM): the main function is to quality management principles and objectives of the documentary form to tell all the employees or customers. Is to ensure the quality of that 2. Program Files (QP): to guide staff on how to conduct and complete the quality manual guidelines and objectives expressed in the documents. 3. Work instructions (WI): detailed description of how the operation of a specific file operations. 4. Record Form (F): is used to confirm product or service is to operate in accordance with the requirements set file. V, ISO9001: 2000 version and the difference between 94 and 94 edition of the project 2000 edition 1. Change provisions 1. 4.1 ~ 4.20 in a total of more than 20 provisions in the project. 2. Three quality system model. (1) Only the provisions of item 5. (2) integrated into a quality system model. (3) the use of process not required practices to encourage acceptance of this process means that any accept the input and output into the activities have been regarded as a process for the effective operation of the organization, it must identify and manage numerous inter-related processes. 3. Continuous improvement requirements. Organizations not specifically requested should be based on the quality policy, objectives, assessment results, data analysis, corrective and preventive measures, continuous quality management system of continuous improvement. 4. The narrative chain subcontractors - Suppliers - customers and suppliers - Organization - Client 5. Quality policy, quality objectives. Requirements, including quality objectives, quality policy (1) requires quality policy provide a framework for the quality objectives. (2) the relevant functions in the organization and the level of the establishment of measurable quality objectives. Quality objectives required to achieve the quality policy is required to ensure a clear, measurable goals. 6. The name change the quality management system and quality guarantee system of quality management system: no longer contains the 7. Application of PDCA mode of operation used logistics writing architecture is simple PDCA process model. 8. The period of system conversion from the new version released in 2000 after three years from the date can not be used. Since the 2000 edition of the official release date of use. 9. And ISO14000: 1996 environmental management system standard compatibility free and ISO14001: 96 are compatible, but also with other international management system standards. ISO9001: 2008 New Standard Change 1.ISO9001: 2008 The new standard will be 31 orders in October 2008 released. 2. Less of modifications, no reason to 3. For most organizations, usually the transition to the normal oversight review, no additional time. 4. As long as the training of auditors at the new version can be modified. 5. The following changes to the terms: 3.0 Terms and definitions, to cancel the supply chain. (Supply-side - Organization - the customer) increased 4.1 outsourcing process control, using the method of 7.4.1 control outsourcing methods. Outsourcing does not reduce the organization should bear responsibility. 4.2.1 Change a single file can include one or more procedural requirements, the requirements of a documented procedure can also be reflected in multiple files. (Such as corrective and preventive management procedures) adds 4.2.3f 4.2.3 Quality System to ensure that the necessary planning and operation of the external documents are identified and their distribution controlled. 5.5.2 Management representative: the representative of the new standards require that managers should be subordinate within the organization full-time employees or contract employees (not part-time). 6.2.1 based on education, training, skills and experience, affect product quality in compliance staff should be competent (large range). 6.2.2 Competence, awareness and training: evaluation of the effectiveness of the training required; to ensure the ability to achieve the necessary (refer to the actual operating capacity tightened.) 6.3 added 6.3c: Added support for services (such as transport or communication or information systems / ERP systems), planning, provision, evaluation of all aspects of maintenance. 7.2.1 Determination of requirements related to the product: to increase the delivery activities including warranty terms and the responsibility to fulfill the contract, such as maintenance services and ancillary services (such as recycling or final disposal of the product.) 7.5.1 Production and service provision: the production and services, including product protection (packaging - storage - transport - Recovery Manual). Production and service provision 7.5.2 Validation of processes: a special procedure to clarify the importance of recognition, special processes (such as welding, training, treatment, etc.) have a special project identification. (Eg: services, welders, drivers, engineers, school instrument, internal auditor's confirmation) 7.5.4 Customer property: an increase of comment - to clarify intellectual property and private customer information (such as insurance companies, banks, etc.). 7.6 Control of monitoring and measuring devices: increased use of computer software measurement requirements (such as the use of the company's software test station verification of software suitability and configuration management). 8.2.1: Monitoring the customer experience may include input from the following sources, such as customer satisfaction surveys, product quality information has been submitted, user opinion surveys, lost business analysis, recognition, guarantee statements, sales reports. 8.2.2 Internal audit: increasing the scope of the audit record-keeping (such as internal audit plans, attendance sheets, internal audit report, checklist, do not meet the reporting and other records). 8.2.3 Monitoring and measurement: 1. Delete the last sentence, namely, monitoring measurement methods need to be considered when the application value. (Ie, increase the range include: quality system for all processes). 8.3 Control of nonconforming product: not conforming product to meet customer requirements, and only the clients agree to the conditions of release can be released without the client within the organization can not agree to release, if release is not up to standard requirements, to open the main does not meet the entry. Quality management system into one. Guidance flowchart professional consulting firm and its consultants to master a lot of professional knowledge and practical experience, accumulated a variety of management background knowledge, access to solve problems, improve function, improve the efficiency of the methods and techniques required, they can provide management guidance and decision support. Consulting is a consultancy service. Consulting firms and consultants, not to manipulate the company, nor is the alternative management decisions. Their work is the right way, at the right time, to the right people with the right advice. Consulting is an independent service. Commonly used counseling services as shown below: (see chart) II, ISO9000 implementation of organizational forms: 1. --------- One way to implement the Commission in the form: (see photo) 2, the implementation of two ways ----------- Group form: (see Figure)
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The fifth part, ISO9000 certified key elements of a successful company off hundreds of companies sums up the experience of successful authentication, integration into the following ISO9000 quality management system certification fast and efficient mode: 1. The full support of top management to show commitment, reward and punishment. 2. Cadres in charge of the implementation of due diligence, not evading, completed on time. 3. The active cooperation of all employees understand the policy, and implementation. 4. Detailed plans to promote the officers, PDCA, and never stop. 5. Meet the needs of administrative methods. Introduction to ISO9000 ISO9000 series of standards developed quality system certification is recognized by the state or government organizations to ISO9000 series quality system standard as a basis for third-party certification programs to absolute power and authority to ensure open, fair, balanced and full trust of each other . The series of standards development process is as follows: ● 1980, the Led to some industry standards and national standards for production, and the gradual formation of the cross-border trade, cross-sectoral, transnational new standard been raised. ● 1987, the International Organization for Standardization (ISO) Technical Committee TC176 established, contact 53 countries, is committed to the development of ISO9000 series of standards. Issued ISO9000 series quality assurance system standards. ● 1992, the Chinese equivalent to ISO9000 series of standards used to form GB/T19000 series of standards. European countries within the EC proposed series of enterprises in accordance with ISO9000 quality system standards improve, the United States to this as ● 1994 amended the International Organization for Standardization issued ISO standard ISO9000-1994 series. The world's major companies such as: Siemens, Panasonic Corporation, DuPont, etc. have passed the certification, and ask their sub-contractors through the ISO9000 certification. ● 1996, China's government departments such as: Electronics Division, Petroleum Department, Ministry of Construction and gradually through the ISO9000 certification as a condition of government procurement, thereby promoting the cause of the rapid development of ISO9000 certification. International Organization for Standardization ISO 2000, modified release ISO9000 Series -2000 Series standards and quality management to adapt to the new period the demand for the industry. The significance of the implementation of ISO9000 standard quality ● strengthen management, improve enterprise efficiency; enhance customer confidence, expand the market share of responsibility ISO9000 quality system certification bodies accredited by national accreditation bodies are recognized authorities, the enterprise quality system audit is a very strict The. Thus, for the enterprise, it can be scrutinized in accordance with international standard quality system for quality management, thereby achieving the rule of law, scientific requirements, greatly improve work efficiency and product qualification rate, rapid increase in economic efficiency of enterprises and social benefits. For outside the enterprise, when the customer was informed that the implementation of supply-side management in accordance with international standards, got the ISO9000 quality system certification and accreditation bodies have strict audit and regular monitoring to be sure that the business is able to stabilize production of qualified products and even Excellent products, trust companies, and enterprises to confidently enter into supply contracts, expanding their market share. ● to promote enterprise quality management on standards and procedures, legal track. ISO9000 family of standards is the core of established and documented quality system. The quality of the written provisions of the elements must be content and implementation process. Requirements of managers, operators and verify the implementation of personnel files and must be recorded. The implementation of standards to ensure quality management level of enterprises and the world the same. ● Quality on behalf of an enterprise's production level, management level and cultural level. Improvement of product quality means that economic efficiency. The development of world economy is experiencing growth from quantity-based growth to efficiency changes. Competitive market dominated by price competition to quality competition-based. Therefore, in order to make your business an invincible position, only by strengthening quality control, improve product quality. ● reduce the quality costs and improve profits. Prevention of quality cost = cost + cost + failure costs identified, the proportion of relationship: 1:10:100 (staff cost of education is to prevent the cost, quality inspection costs are appraisal costs, failure costs are the cost of defective products.) Ratio means that more than put a dollar in advance to do the quality of prevention, the inspection will reduce the cost of 10 yuan, 100 yuan to reduce defective products to the enterprise losses. Invested enterprises in the largest quality control and proper identification of the cost of prevention costs, a more stable basis for quality assurance and minimize or even eliminate the cost of failure to create the largest corporate profits. ● meet customer requirements and win the trust of users, expand market share. In the era of increasing market competition, social, and users increasingly high expectations of quality, has not satisfied just by sampling the proof of qualified products, they demand products from raw materials to the final service the whole process is controlled, requires producers to have a higher commitment to quality and effective verification measures. ISO9000 family of quality standards to meet the needs of the times. ● gain market permits. With the acceleration of global economic integration and irreversibility, more and more entrepreneurs aware of the rules of market competition in the progressive unification. ISO9000 family of standards has become a global enterprise in the basic requirements of quality control, to get even the domestic market, international market access card, you must enter the quality certification of this threshold. ● improve the visibility and reputation. Methods and characteristics of third-party certification, reputation and the reputation of the enterprise can be greatly improved, especially in the implementation of international mutual recognition, but also to enable enterprises of this intangible asset by the full appreciation of the ISO9000 quality system certification, unlimited long-term benefits. ● a qualitative change in overall quality. Despite the pressure of the market economy so that every entrepreneur has painful experience, but employees of the market, quality awareness are not yet a qualitative change. Through the implementation of the ISO9000 family of standards for industrialized countries to understand the market economy from the operation of several hundred years of management experience summed up, and promote the concept of change employees of enterprises in the market economy, the ocean You Ge has an important landmark, is the success of business continuity key. ● States effectively avoid the product liability law in the implementation of the practice of product quality, product quality complaints due to more frequent and more complex cause of the accident, accountability will become more stringent. Especially in recent years, developed countries are in the original For example, workers operating a machine when you get hurt, according to the devices. Court may determine that any of these questions defective machine, easy to plant responsible for the consequences of their compensation. However, in accordance with national product liability law, if the factory can provide ISO9000 quality system certification, can be deductible, or else to lose and are subject to heavy penalties. (With the improvement of rule of law, business should be on the weak links, with the ISO9000 series of international standards gap between the diagnostic report submitted to the enterprise. 1.2 Work plan: guiding the drafting of certification business plan, both sides confirmed, strictly according to plan. On this basis, then a consultation program, certification program. 1.3 The organization set: auxiliary enterprises dedicated organization responsible for certification. 1.4 ISO9000 standard training. 1.5 overall management framework for enterprises to do the design, set quality objectives. 2 2.1 The document preparation system design phase of training. System 2.2 to help companies determine the structure of the document. 2.3 The guidance document prepared by or under corporate business requirements. 3, the system operation phase 3.1 Discussion: The steering system documents by the Consultant to discuss. 3.2 Training: document preparation staff to use the training of personnel files. 3.3 Document review: the system documents prepared by the audit. 3.4 Internal Audit Training: training materials the United Kingdom, with training materials for internal audit in China. 3.5 site supervision: the experts to the scene to guide the system running. 4, the first internal audit internal audit stage 4.1: A consultant-based, supplemented by corporate officers, internal audit time is generally more time than the certification. 4.2 The second audit: the situation according to the first internal audit and certification of the time required to determine the time of the second audit, mainly from the corporate officers, consultants, supplemented. 4.3 After the second audit, the need to increase the circumstances to determine whether the third audit. 5, stage and sound system to do business with the management review, and do a preliminary hearing, according to system operation, recommended that companies apply for accreditation time. 6, the certified questions for the audit and business do not comply with the correct item and further quality management objectives. 7, the questionnaire in order to keep the work of consultants and further improved, please advise customers to fill out the questionnaire. Note: 1, requires each of the consultation exercise, should have counseling records signed by the customer. 2, the enterprises under their own situation, choose the part of the consulting services. Complete some terms and definitions of terms iso9000 Description: ISO9000: 2000 a total of 80 terms, plus ★ quality that must master the five terms: ★ 1.1 quality: a set of inherent characteristics of the degree to meet the requirements of Note 1: The term using adjectives such as poor, good or excellent to describe. Note 2: 1.2 Requirements: express, generally implied or obligatory requirements or expectations of 1.3 class: the same functional use but different requirements for quality of product, process or system by sorting or grading ★ 1.4 Customer Satisfaction: Customer of its requirements have been feelings of satisfaction level by Note 1: Customer satisfaction is a low-complain the most common expression, but did not complain does not necessarily show that the customer was satisfied. Note 2: Even if the customer specified requirements and meet the customer's wishes are met, does not necessarily ensure that the customer was satisfied. 1.5 Capacity: organization, system or process to achieve product and its ability to meet the requirements 2. The management of 15 terms: 2.1 System (System): a group of interrelated or interacting elements 2.2 management system: To establish policy and objectives and to achieve ★ 2.3 goals system quality management system: the quality of organizational command and control management system ★ 2.4 quality: from the organization's top management official release of the organization purpose and direction of total quality Note 1: Generally the quality policy and organization consistent with the general guidelines for setting quality objectives (2.5) provide a framework. Note 2: This standard of quality management principles presented can be used as the basis for the development of quality guidelines (see 0.2). ★ 2.5 Quality Objectives: The purpose of pursue quality Note 1: Quality objectives are generally based on the organization's quality policy (2.4) to develop. Note 2: Usually the organization (3.1) and the provisions of relevant functions and levels of quality objectives, respectively. 2.6 Management: coordination of command and control organizations, the activities of top management 2.7: at the highest level of command and control organizations, one person or a group of people ★ 2.8 Quality management: the quality of the coordination of command and control organizations, the activities of note: the quality aspects of command and control activities, often including the development of quality policy (2.4) and quality objectives (2.5) and the Quality Planning (2.9), quality control (2.10), quality assurance (2.11) and quality improvement (2.12). ★ 2.9 Quality Planning: Quality management part, is committed to setting quality objectives and requirements necessary to run the process and related resources in order to achieve quality objectives 2.10 Quality Control: Quality management part, is committed to meet the quality requirements of 2.11 Quality Assurance: Quality Management part, is committed to providing quality requirements will be met to improve the quality of the trust 2.12: part of quality management, committed to enhancing the capacity of 2.13 to meet the quality requirements of continuous improvement: enhanced ability to meet the requirements of the effectiveness of the cycle of events 2.14: Completion of planned activities and 2.15 to the extent of the planning results of efficiency: to achieve results with the relationship between the use of the resources 3. relevant organizations of the seven terms: ★ 3.1 Organization: responsibility, authority and mutual relations arrangements and facilities for example a group of people: company , groups, businesses, enterprises, research institutions, charitable organizations, agents, association, or part or combination of the above organizations. Note 1: The arrangements are usually ordered. Note 2: The organization can be public or private. 3.2 Organizational structure: personnel responsibilities, authorities and relationships between the arrangement of 3.3 infrastructure: organization and operation of the necessary facilities, equipment and services, system 3.4 working environment: working conditions in which a group of customers ★ 3.5: Organization receiving the product or personal example: consumers, clients, end-user, retailer, beneficiary and purchaser. Note: Customers can be internal or external organization ★ 3.6 for the side: the organization or individual to provide examples of products: manufacturers, wholesalers, retailers or vendors of products, services or information provider. Note 1: The supplier can be internal or external organization. Note 2: In case of supplier contracts are sometimes referred to as ★ 3.7 Related parties: the organization's performance or achievements interested individuals or groups example: customers, owners, employees, suppliers, banks, unions, partners or social. Note: an organization or a group can be part of or more of the tissue. 4. The process and product of the five terms: ★ 4.1 process: a set of input into output of interrelated or interacting activities Note 1: The input is usually a process the output of other processes. Note 2: The organization of the process to add value is usually planned and run it under controlled conditions. Note 3: on the formation of the product is qualified or can not economically difficult to verify the process, often called ★ 4.2 products: results of the process Note 1: There are four generic product categories: - services (such as transport); - software (eg computer program, dictionary); - hardware (eg engine mechanical part); - - Process of materials (such as lubricants). Many products constituted by different types of products, services, software, hardware or processed material depends on the dominant element. For example: the offered product description) of the composition. Note 2: The services are often intangible, and is in contact with the surface of the supplier and customer need to complete at least one activity results. Service can involve, for example: - The customer provides tangible products (such as maintenance of the car) on the completion of activities; - the customers of the intangible products (such as tax returns required to prepare the income statement) on the activities completed; - the delivery of intangible products (such as knowledge transfer of information provided); - for customers to create an atmosphere (such as in hotels and restaurants). Software consists of information, often intangible and can approach the form of paper or program. Hardware is generally tangible and its amount is counting features. Processed materials are generally tangible and its amount is a continuous feature. Hardware and process materials are often called goods. 4.3 Project: a start and end dates by a coordinated and controlled activities, the unique composition of the process, the process to achieve compliance, including time, cost and resource requirements, including the constraints of the target 4.4 Design and development: will require converted to product, process or system requirements or specifications of a set of characteristics of the process of 4.5 process: carry out an activity or process under way to 5. 4 terms of the features. Distinguishing Characteristics 5.1 Characteristics Note 1: The property may be intrinsic or conferred. Note 2: The property may be qualitative or quantitative. Note 3: There are various types of properties, such as: - physical (such as: mechanical, electrical, chemical or biological characteristics); - sensory (eg: smell, touch, taste, sight, hearing ); - behavior (such as: courtesy, honesty, integrity); - the time (such as: punctuality, reliability, availability); - ergonomics (eg: physical characteristics or features relating to personal safety) ; - function (such as: aircraft, maximum speed). 5.2 Quality characteristics: product, process or system and require the credibility of the inherent characteristics of 5.3: Factors used to indicate the availability of its (reliability, maintainability and supportability) 5.4 a collection of terms can be traced back of: trace the history of the object under consideration, applications, or in which the ability to place Note 1: When considering the product, traceability can relate to: - the source of raw materials and components; - processing history; - The distribution of the product after delivery and places. 6. For qualified (meet) the term 13: 6.1 qualified (meet): failure to meet the requirements of 6.2 (not found): does not meet the requirements of 6.3 defects: not expected or required to meet the requirements ★ 6.4 on use of preventive measures: eliminate a potential failure or other potentially undesirable situation because the measures taken by Note 1: a potential failure can have several reasons. Note 2: to take precautionary measures to prevent, and to take corrective measures to prevent recurrence. ★ 6.5 corrective measures: to eliminate a detected nonconformity or other undesirable situation because the measures taken by Note 1: a failure can have several reasons. Note 2: to take corrective measures to prevent recurrence, and to take precautions to prevent. Note 3: The correction and corrective action is different. ★ 6.6 to correct: that the failure to eliminate the measures taken by Note 1: The correction can be implemented in conjunction with the corrective action. Note 2: rework or downgraded as a correct example. 6.7 rework: failed to make its products meet the requirements of the measures taken by the 6.8 downgrade: failed to make the original product meets the requirements of different levels of change in its 6.9 Rework: In order to meet the intended use substandard products measures taken for its scrap 6.10: In order to avoid substandard products to their original intended use and the measures taken by 6.11 concessions: the use or release the product does not meet the licensing requirements deviation 6.12 License: product realization, before departure from permission of the original 6.13 release requirements: a process of entering the next phase of licensing 7. 6 terms of the relevant documents. 7.1 Information: ★ 7.2 meaningful data files: information and its supporting media Example: records, specifications, procedures, drawings, reports, standards. Note 1: The media can be paper, computer disk, CD-ROM or other electronic media, photograph or samples, or their combination. Note 2: a group of files, such as the number of specifications and records, often referred to as Note 3: Some requirements (such as accessibility requirements) and all types of files related; However, for specifications (such as revision controlled requirements) and record (for example a search request) can have different requirements. 7.3 specification: to clarify the required documents Note: Specifications may be related to activities (such as: program files,
air force one low nike, process specification and test specification) or product-related (such as: product specifications, performance specifications and drawings.) ★ 7.4 Quality Manual: Quality Management System provides organizations a document NOTE: In order to meet the organization's size and complexity, quality manual in its level of detail and presentation formats can be different. 7.5 Quality plan: for a specific project, product, process or contract, provided by whom and when to use which program) and related resources files Note 1: These programs usually include those involved in quality management and product realization process process. Note 2: In general, the quality plan to invoke the part of the quality manual or program files. Note 3: The quality plan is usually a result of quality planning. ★ 7.6 Records: To clarify the results achieved or providing evidence of activities performed by the file Note 1: The record can be used to provide traceability documents, and provide verification, preventive measures and corrective measures of evidence. Note 2: The records do not usually control the version. 8 Check the terms on 8.1 objective evidence: supporting the existence or authenticity of the data 8.2 test: to determine through observation and, when appropriate, combined with measurement, test, conformity assessment carried out by 8.3 test: according to the procedures established one or more characteristics of 8.4 Validation: By providing objective evidence requirements have been fulfilled Note 1: Note 2: The finds could include the following activities, such as: - transform calculation; - the new design standards and design specifications have been proven to compare similar; - a pilot and demonstration; - documents prior to the review. 8.5 Confirmation: through the provision of objective evidence for a specific intended use or application requirements have been met during the identification 8.6 Identification: To confirm the ability to meet the requirements review process 8.7: To determine the subject matter appropriate to achieve the stated objectives , adequacy and effectiveness of the activities carried out by an example: management review, design and development review, evaluation and failure assessment of customer requirements. 9. For the audit terms 12. ★ 9.1 audit to obtain audit evidence and evaluating it objectively to determine the extent to which audit criteria to meet for the systematic, independent and documented process Note: The internal audit, sometimes called the first party audit for internal purposes, by the organization itself or the name of the organization, can be used as the basis for organizational self-declaration of conformity. External audits, including commonly referred to as the Second party audits by the organization's stakeholders (such as customers) or by other officers the name of the relevant parties. Third-party audit by external independent organizations. Meet the requirements of these organizations (such as: GB / T 19001 and GB / T 24001-1996) certified or registered. When quality and environmental management system is reviewed together, this condition is called When two or more review bodies to jointly review the same auditee, this condition is called 9.2 Audit plan: the plan for a specific period of time, and a group with a specific purpose (one or more times) Audit 9.3 Audit criteria: a set of principles as the basis, procedures or requirements of 9.4 reviews the evidence: and audit standards and be able to confirm the records, statements of fact or other information 9.5 Audit found that: the collected audit evidence against audit criteria to evaluate the results of 9.6 Audit Conclusions: The audit team considered the audit objectives and all audit found that the final audit results, obtained by the audit client 9.7: Require the audit organization or individual 9.8 auditee: the audited organizations to 9.9 Auditor: Audit staff have the ability to implement 9.10 Audit Group: audit the implementation of one or more auditors Note 1: Normally the appointment of an audit group auditor for the audit team leader. Note 2: The audit team may include training auditors. When needed may include technical experts Note 3: observers may accompany the audit team, but not as a member. 9.11 technical experts: the object being audited provide specific knowledge or technical personnel Note 1: The specific knowledge or technology including the audited organizations,
nike air force one low, process or activity or technical knowledge, and language or cultural guidance. Note 2: In the audit team, the technical experts not as auditor. 9.12 capabilities: proven ability to apply knowledge and skills 10. Concerning the measurement of process quality assurance terminology 6. 10.1 Measurement control system: In order to confirm and complete the measures necessary to continue to control the measurement process a set of interrelated or interacting elements 10.2 measurement process: determine the value of a set of actions 10.3 metrological confirmation: In order to ensure that the measurement equipment needed to meet the expected requirements of a set of operations Note 1: Metrological confirmation generally includes: calibration or test, any necessary adjustment or repair and subsequent re-calibration, and equipment is expected compared with the measurement requirements and the required sealing and labels. Note 2: Only measuring equipment has been proven suitable for the intended use and documented, measurement confirmation is completed. Note 3: Expected requirements include: range, resolution, maximum permissible errors. Note 4: Metrological confirmation requirements are usually the product requirements are different, not in the product requirements in the regulations. 10.4 measuring equipment: In order to achieve the necessary measurement process measuring instruments, software, measurement standard, reference material or auxiliary apparatus or combination of 10.5 metrological characteristics: can affect the measurement results can be distinguished features Note 1: Measuring Equipment usually has a number of measuring features. Note 2: Measurement characteristics can be used as calibration objects. 3.10.6 Measurement functions: the organization responsible for determining and implementing measurement and control system functions of the application of ISO9000 quality management system (divided into 39 categories) 1. Agriculture, Fisheries 2. Mining and quarrying 3. Food, beverage and tobacco 4. Textiles and textile products 5. leather and leather products 6. Wood and wood products 7. Pulp, paper and paper products 8. Publishing 9. Printing 10. coke and refined petroleum products 11. Fuel 12. Chemicals , chemical products and fibers 13. Pharmaceuticals 14. rubber and plastic products 15. Non-metallic mineral products 16. concrete, cement, lime, gypsum, and he was 17. Basic metals and fabricated metal products 18. Machinery and equipment 19. electronic, electrical and optoelectronic devices 20. shipbuilding 21. Aviation, Space 22. Other transport equipment 23. Other manufacturing not elsewhere classified 24. waste materials recycling 25. power generation and power supply 26. gas production and supply 27. water production and supply of 28 . Construction 29. wholesale and retail, cars, motorcycles and personal and household goods repair 30. Hotels and restaurants 31. Transport, storage and communications 32. finance, real estate, rental, 33. Information Technology 34. Technology Services 35. Other services 36. Public Administration 37. EDUCATION 38. Health care and social welfare undertakings 39. other social services 1.1 ISO 9000 family of standards creation and development of global economic development, quality management requirements of trade and quality assurance have a common language and guidelines as the basis for quality assessment is based. To meet the global multilateral mutual recognition of quality system certification, technical barriers and trade barriers to reduce the need, the International Organization for Standardization (ISO) in the summary of the world, particularly in industrial countries on the basis of quality management, through the coordination of different national quality standards , published in 1987, ISO9000 ISO9000 family of standards has been released, received more than 100 countries and regions, adopted and translated into their national standards, the end of 1999 more than 30 thousand enterprises have been certified, its application is extensive and far-reaching impact than ever before. Adopted in 1988, the equivalent of ISO9000 standards, adopted in 1992, the equivalent to the same adoption, in 1994, using the same version of ISO9000 family standards, the end of 1999 more than 15,000 enterprises have passed the certification. China's furniture industry, the application of ISO9000 family of standards started late in 1995, Beijing Tiantan Furniture Company adopted the furniture manufacturing enterprises through the quality system certification, and (or) product certification. 1995 International Organization for Standardization Technical Committee ISO/TC176 ISO9000 family of standards for the adaptability and their impact significant change in the world, extensive research and analysis, vision improved in 2000 and will be released later this year a more coordinated and improved The new version of ISO2000, the main point is to correctly handle the quality assurance standards (ISO9001) and quality management standards (ISO 9004) relations, so that you can control use between the two; the standard model by the process of writing, the quality system elements will be reduced to four major factor, which reflects the standards of compatibility, interoperability, emphasizing the guiding principle of continuous quality improvement, and to consider the inheritance to determine the 3-year transition period, the new version is released, the current version of the ISO9000 family standards in the year 2003 still valid. 1.2 ISO9000 family of standards constitute a family of standards ISO 9000 2000 version includes a set of quality management system is closely related to core standards: (1) ISO 9000 terminology management system. (2) ISO 9001 (3) ISO9004 The standard is intended to promote improved organizational performance and enable customers and other stakeholders satisfaction. 2 ISO 9000 family of standards apply 2.1 for the establishment of quality system ISO 9000 family of standards used in two ways companies choose to establish a quality system ISO 9000 family of standards, there are two ways, called . Most of the furniture industry enterprises to adopt the latter. Beneficiaries (customers, employees, owners, sub-suppliers, community) to promote the characteristics of top management of enterprises, for the need of external quality assurance, to meet the customer at time of order to the supplier quality system certification requirements proposed and seek quality system certification, the supplier top management in a passive state, by the beneficiaries to promote the establishment of the supplier quality system according to customer expectations. The approach is: beneficiaries to the supplier quality system certification requirements made - decision to seek certification for the party managers - from the three quality assurance standards, select a suitable model to establish and implement a quality system - to the certification to apply for certification and quality system certification - the highest decision-making to improve the quality management system - quality management standards as a guide to improve the quality of the original system, so that sound is a comprehensive quality system. In the furniture industry, often large and medium-sized first select GB/T19009-ISO9001 process control products; small and medium enterprises more choices GB/T19002-ISO 9002 . The implementation of the quality system in the control GB/T190004.1-ISO9004-1 2.2 The quality system elements in the furniture industry focus and difficulty of ISO 9000 series standard is used to provide a common core of the quality system standard applicable to a wide range of industries and economic sectors. An organization's management system by the organization's goals, products and the impact of specific practices, which the organization's quality system is different. China's furniture industry has its own historical background and characteristics of the industry, each enterprise technology, equipment conditions and management level are also different. Therefore, we must combine their own characteristics and specific conditions in the quality system elements, to identify important and difficult to build a suit and adapt to the external environment of the enterprise quality system. ISO 9001 quality system has 20 elements, due to space constraints, this article relates only to the furniture industry technology and management with the emphasis and difficulty of the seven elements. (1) Quality: quality is the quality of the supplier quality objectives and direction, including business goals and customer expectations requirements; quality policy reflects the guiding principles of quality management and commitment to quality and conduct of enterprises, requiring language Popular, so that people can understand and implement at all levels; affect the overall quality to be chaired by top management to develop and issue. Furniture difficult to determine how the business goals of the expectations of the customer requirements into product features. Customer expectations of the furniture are diverse, although can be summarized as practicality, comfort, artistic and economic aspects of the four, but the content expressed by the customer is often hazy, and requirements into technology, quality indicators, and to The ability of this business to adapt, both to the advanced, but also practical, easy to implement and check. (2) Design Control: Design control is recognized from the design plan to design the whole process of design quality control and verification, product quality an important part of the formation. Understanding of this element, we must first clarify the past, furniture design furniture industry used to be understood as a simple design, which is a narrow understanding of design must be clear only one aspect of the design, and design control provides for a more comprehensive content. A. Design and development planning: the furniture industry in the need to design products that are customer orders, the old product adaptation and self-developed three new products. These three products are related to the quality or the form of product improvement and innovation, required to prepare project plans, list of activities should be undertaken to provide implementation of the duties, assigned personnel and equipment resources, and timely progress of the design process with the modified plan. B. Design Input: Design input is the basis for design work, including market information, customer requirements, the relevant statutory and regulatory requirements, standards and regulatory requirements and the requirements of the enterprise, in addition to addition, need to consider the result of contract review. These requirements should be documented, and review whether it is appropriate. Design task is usually included in the book among the person in charge of the design proposed. Market information and customer requirements where required by the technical staff into technical specifications or specifications; standards, specifications refer to refers to the internal control standard or special techniques, equipment requirements; the relevant statutory and regulatory requirements mainly refers to the safety, health and environmental requirements. C. Design output: design output of the design process and the resources invested, the results of activities, such as drawings, calculations, product brochures, samples, materials and parts lists, inspection rules, and marked with product safety and have a significant relationship between work The design characteristics. These technical documents will serve as procurement, manufacturing, testing and service basis, subject to assessment to meet the requirements before release. Currently, most of the furniture factory design department provides technical documentation drawings and material analysis is only a single, structural details and material properties of the requirements of expression does not fully belong to the design output is not complete. In accordance with the standards, should have a complete product design output drawings, including assembly drawings, part drawings, cutting diagram, product installation diagram; list of raw and auxiliary materials, hardware accessories list; process specifications, inspection rules (for reference); samples and instructions. D. Design review, design verification and design validation: design review and design verification purposes whether the results were achieved for the evaluation of the design capacity to meet the quality requirements and confirm whether the design output meet the design input requirements. The former should be included in the plan, the appropriate stage in the design before the end, the final design phase is complete before review, chaired by a higher assessment, the relevant sector; which is formed at the design stage output results for calculations and samples from the design department to complete. The purpose of design validation is to determine whether the results meet the requirements of the design, usually after a successful design validation for the final product or samples for. Design must have a user or their representatives confirmed to attend. Furniture companies, marketers understand the market and customer needs, designers are familiar with modeling, structure and technical specifications, technical personnel familiar with the production process. Thus, by organizational and technical interfaces, so that relevant personnel of various departments together to review and verification, collective wisdom, bias and to correct design errors, is to make this work the key to achieve results. Atlas Atlas entry for more extended reading: 1
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