Hongkong Post - Contact Us

Website Map Get in touch with Us
For comments and/or ideas:

Hongkong Post
Hongkong Post Headquarters
2 Connaught Area, Central,Diamond Tiffany, Hong Kong

24-hour Automated Enquiry System
Tel: (852) 2921 2222 Fax: (852) 2868 0094 E-mail: hkpo@hkpo.gov.hk
Enquiry and Complaint

Send us a e-mail to enquire about our solutions or to lodge a grievance:
Stamps and Philately: spd@hkpo.gov.hk Mail Tracing: mto@hkpo.gov.hk Other people: hkpo@hkpo.gov.hk
Customer Feedback Form

Notice to Postmaster Basic Below Post Company Ordinance

Information and notices required to become furnished to Hongkong Publish underneath the Post Office Ordinance may possibly be submitted for the Postmaster Common via e-mail at hkpo@hkpo.gov.hk.

Alternatively, this sort of details and notices could be submitted to your Postmaster Standard at

Post Company Headquarters,
Standard Publish Company,
two Connaught Location,
Central, Hong Kong

The correspondence could be presented in writing, on the 1.4MB diskette or perhaps a CD-ROM within the format approved on the whole Format, Way and Procedure for that Submission of Digital Data below Regulation by virtue from the Electronic Transactions Ordinance.

The Public's Role

We welcome any comments or tips within the postal service. There might be events when, despite our best efforts, we have been not able to meet our targets. In this kind of cases you have a proper to a total and prompt explanation.

Enquiry, Suggestion & Complaint

You could obtain data about postal services or lodge your suggestion and complaints by means of the following channels:
General Enquiry Hotline: (852) 2921 2222 Fax: (852) 2868 0094 E-mail: hkpo@hkpo.gov.hk
You may possibly make contact with us by phone or in producing,Hosted Community App Vanilla Forums Now Embeddable Online Collaboration, for any suggestions or complaints regarding the postal providers, as follows:
Solutions Correspondence Address Buyer Care Hotlines Operating hours: Fax No. Counter solutions Common Manager (Retail Business)
1/F, 650 Cheung Sha Wan Road,
Kowloon. Counter providers hotline:
(852) 2525 5856 9:00 a.m. - 5:00 p.m. Mon to Fri
9:00 a.m. - 12:00 noon Sat (852) 2868 1442 Mail delivery Standard Manager (Mail Distribution)
M/F, Middle Road Carpark Building,
15 Middle Road,
Tsim Sha Tsui, Kowloon. Mail delivery solutions hotline:
(852) 2723 3454 9:00 a.m. - 5:00 p.m. Mon to Fri
9:00 a.m. - 12:00 noon Sat (852) 2312 1455 Mail delivery solutions hotline
(for misdelivery reporting):
(852) 2923 5209 Street posting boxes Common Manager (Mail Processing)
1M/F International Mail Centre,
80 Salisbury Road,
Tsim Sha Tsui East, Kowloon Street posting boxes services hotline
(Hong Kong and Outlying Islands):
(852) 2921 2328 8:00 a.m. - 6:00 p.m. Mon to Sat (852) 2765 7363 Street posting boxes companies hotline
(Kowloon and New Territories) :
(852) 2356 2516 Barrier-free facilities Access Coordinator
[Attn: Standard Manager (Planning and Development)]
Unit 1603,Tiffany Melbourne, 16/F, Tower 1,Tiffany & Co, Enterprise Square Phase 1
9 Sheung Yuet Road,Tiffany Silver, Kowloon Bay

Access Officers
The postmaster of each article workplace is the Access Officer on site to assist persons in need. Standard Enquiry Hotline:
(852) 2921 2222 24-hour
(852) 2868 0094
Whenever possible, we will respond immediately. All tips or complaints will be dealt with expeditiously and an interim reply be given within 10 days.

Right of Appeal

If you still feel that your case has not been dealt with adequately, you should write to your Postmaster Basic, Hongkong Post Headquarters, 2 Connaught Place, Central,Tiffany Jewellery, Hong Kong.