NANCY PENNINGTON 4/11/10
I Bought A SEARS FRIDGE 2/09..IN 14 MONTHS I've HAD 8 Services CALLS ..FRIDGE RAN FOR 25-45 MIN In advance of SHUTTING OFF 2 SER REPS Told ME It happens to be Very hot OUT It really is Meant TO RUN...3rd SER REP...Outstanding Developed four CALLS Couldn't Obtain Trouble...However RAN Forever....Earliest Didn't Understand how TO Stage FRIDGE...FREEZER DOOR Wouldn't Remain CLOSED....Again TO Previous Concern....FRIDGE RAN FROM twelve:thirty PM TO eight PM...MOTOR SO Scorching I'd HAVE Got BURNED...SER Man Arrived THE COMPRESSOR IS SHOT..Useful FROM WED PM 4/7/10 TO 4/15 I've NO FRIDGE...Completely IN SER WILL Support ME...13 MOS Aged 550.00 AND I've NO FRIDGE Right up until 4/15.. FOR 8 DAYS, I am A DIABETIC, And have MEDS ON ICE CUBES....I've Attempted All the things To acquire THIS Point TO Labor Effectively FOR 13 MONTHS....SEARS HAS Set Thus far $1530 Into a $550 FRIDGE....THIS Factor Is really a LEMON AND No person WILL Support...I've Misplaced ALL MY Food....AM Eating OUT Considering that I Cannot REFRIGERATE ANY LEFTOVERS....SO I've TO THROW AWAY Very good Foods...MR. DOWD ,APPLIANCE MGR, AT CONCORD MALL WILMINGTON DE Has long been Making an attempt To help ME BUT Gets Similar RUNAROUND......WARRENTY Most people SAY They've NOT REPLACED 4 Components SO It's not A LEMON....JUT No one CAN Track down OUT WHY IT RUNS All the time...
Debbie Lucas 5/10/10
I decide to purchase all sorts of things from Sears.I not long ago bought a Kenmore smoothtop stove and frig.I had to have the frig.fixed twice inside a year.Then the stove by no means cooked correct.Being realized I believed I just needed to get implemented to it.It absolutely was as well hot on the bottom and I only put to use it 3 instances.Then,it just stopped operating totally.The cook high and therefore the oven!The retail store did practically nothing! They told me to contact a repair gentleman and gave me his amount and of course at my cost!So,needless to say if very little is undertaken about this make any difference I will no longer be carrying out any buying at Sears!
Sincerely,
Debbie Lucas
410 Chestnut St.
Fredonia,N.Y. 14063
Rae Lam 5/11/10
Sears ought to revamp their appliance services department. On Monday the third I was scheduled for services concerning two pm and 5 pm. I waited for your repairman until six:thirty pm earlier than calling Sears and inquiring the in which abouts for the repairman. I was informed that he was not coming as a result of his routine being in excess of scheduled. Obviously, I was not knowledgeable forward of time. I had to contact. I was rescheduled on May possibly 11th involving 10am and 2pm. Just just before two pm I was knowledgeable the repairman was once more running behind and wouldn't be at my house till immediately after 2pm. I inquired what time he may be at my house given that I had waited all day and was informed that I was previous on his scheduled customers.
It is an outrage. I come to feel that seeing that he was not capable of come to my residence about the to start with scheduled date that I ought to were earliest on his checklist. I've a everyday living and don't want to wait on Sears. I have bought all of my appliances from Sears given that 1975. I've covered all of my applicances with Grasp Service Ideas. I have certainly not had these kinds of horrible service in all of my many years with Sears. I believe it's time for Sears to investigate how the scheduling approach is dealt with.
This exprerience will drastically impact my long term purchases of my significant appliences.
Absolutely disappointed,
Dr. James B. Lam and Rae Lam
J Nicholas Deutsch 5/13/10
About the night of Might twelve, 2010 I entered your retail outlet at Triangle City Center, Raleigh, North Carolina with all the intent of searching for a high-quality pair of give good results gloves. I had no difficulty uncovering them inside the device department and was pleased on the number. I made the decision on the pair of Wells Lamont 2500 leather operate gloves () along with the quoted total price of $7.99. I assumed this was an awesome selling price. There was no word or photograph description connected to this cost tag for this or any other glove set from the display. But, when I was checked out with the register, the computer system quoted a total price of $19.99 for that gloves. I questioned this price as well as clerk double checked the value , stating the total price was exact. I purchased the gloves, I wanted a pair the following day,
Microsoft Office 2010 Product Key, but then went to the rack/display with the clerk to recheck the value about the exhibit. I then noted that the Skew # around the gloves I bought was unique from that around the screen value tag. Nonetheless, there was no location on the exhibit, or any wherever else gloves were offered in that division, that outlined the gloves I purchased for $19.99. When I talked with all the manager he palmed it off by rationalizing that an object can be positioned around the incorrect peg ( I questioned how four glove sets had been put inaccurately-while no gloves matching the skew # about the price tag were everywhere to be found around the show). This seems to be unfair promoting, unquestionably inaccurate promoting. What offended me more was the manager did practically nothing to alter the display-did not spot the "mistakenly" positioned gloves on one more peg together with the right selling price nor clear away the gloves in the exhibit till a correction may be crafted. This is the second incident similar to this that I have experienced-objects placed inaccurately on displays promoting then at lesser charges than mentioned with the investigate out counter.
Mary Morris 5/17/10
I have had quite a few dilemmas which has a sears retailer owned by a private individual. It's got gotten on the position that I will no longer store at sears, and I do mean ANY sears merchants. These are rip off artists personified. We have now just had a death within the spouse and children and on Fri the 14th I made the error of likely to sears and shopping for a trimmer that was on sale. Negative move on my aspect. Shame on me. Needless to say i could not push the darn matter and dont possess the strength to help keep the head up off the ground so in the event you could push it it was normally gaining caught. It does not trim evenly and i managed to trim for 15 minutes there was this type of vibration both equally hand and arms had been tingling. On returning it to your store I needed to pay attention to a five moment tirade about how they'd to ruin a fridge that there was nothing incorrect with,
Office 2010 Professional Plus, Naturally there was as corporate finally informed him to get it altered out. You can find absolutely nothing incorrect using the trimmer he includes a lawn mower in your own home that vibrates over that. To top rated it all off which has a home full of people the receipt has become misplaced so no refund. Hows that grab you he has the device and my $300.00 plus.
sound like a rip off to you personally?
mary bernazzani 5/18/10
The corporate workplace I needed to complain to took care of issues asap.Depressing to say it was about my vacuum repair in January.This can be about the 4th time a thing has gone incorrect ,but this time a piece of plastic from your bottom broke off despite the fact that in use and hit me inside the eye.I used to be seeking dowm so fortunately it did not enter my eye.I now really feel this vacuum is unsafe.At present i,m bringing it to randolph repair,but I want this replaced because it is clearly a lemon.Can people aid me yet again inside the corporate workplace?
Sarah J Dunbar 5/18/10
I've been a customer of sears and kmart for a long time. In seeking to get a washer I selected a
Sears Kenmore Elite model 110.z6942503. I have had a number of washers which have lasted for a lot of 12 months and was shock to learn my washer had rust about just about every hole in the tub. My washer is now 4 a long time aged and not too long ago I observed little rust spots all over my laundry. Upon checking my washer I learned rust coming from your outer tub into my washer due to every single hole. It truly is obviously a manufacturing situation given that there's not chips or nicks with the tub. I had faith that Sears would assessment this and obviously see that after four a long time it absolutely was a problem due to inadequate good quality when manufactured, not customer abuse.
I believed Sears would repair this at no cost to me. Sadly immediately after talking to buyer services sears did not care to evaluation or change the damaged tub. They claimed "We are sorry but we cannot assist you". A 10 percent discount was supplied to substitute this washer with one more sears item. (why would I want to buy yet another sears products)
The function for this letter is usually to get previous purchaser service and contact corporate management of Sears. I feel a products may want to stay approximately what is marketed because of your save. I had considered you'd stand by the merchandise you offered me. I think being a client we must inform establishments that we be expecting top quality in what we get. I had believed I'd get level of quality when I acquired my washer, but have considering that identified Sears doesn't treatment for buyer satisfaction, nor top notch merchandise.
So as a result of this situation and lack of concern from Sears relating to this, I'll no longer get anything at all from Sears nor Kmart. I had thought Sears would stand by me as a consumer. Because you didn't stand by me,I now decide to store elsewhere. Not yet another dollar of mine will undoubtedly be invested at Sears or Kmart. If enough potential customers do that then only people that appreciates our business will survive. Enormously DISAPPOINTED IN WHAT WAS As soon as A HONORABLE Organization. You won't Survive Since you Don't Care ABOUT YOUR Users. We live in an overall economy that only the sturdy firm will endure. I see Sears as being a business that could not be hear later on. I'll certainly not stage into another Sears or Kmart.
manu
Sarah Dunbar 5/18/10
Are you listening corporate? How about a published reply!!
Linda Coppola 5/19/10
Hello
Recent Acquire of a Sony T.V. flat screen using the prolonged guarantee has led to this complaint. We are not able to get a services tech to keep a scheduled appointment. Time right after time the (window) 10-2, 1-4, has come and gone. I desire a complete refund of my services agreement. This is certainly fraud, shopper fraud. I've spoken for the department head, the "Store Mgr." and I'll not accept something but a refund. Inform me the place to deliver my created request with all of my facts so this refund can be issued immediately. I'll no lengthier store at Sears. Inside past level of quality was do not ever a problem and "Sears serviced what they sold". Just before the executives get compensated....the buyer wants satisfaction.
Thank you.
linmarieb@aol.com
pat dahduh 5/20/10
Good Morning , I've experimented with every last tactic to track down knowledge on Game Fisher 7.5 HP outboard motor . Recognizing Sears contracts these items; I really need to know who Made this Model
271-586751 S/N 48-010816 .
your earliest reply could be tremendously appreciated as this has been on going for three weeks.
Respectfully, Pat
dorothy a ludington 5/20/10
I went into the santa barbara sears final evening together with the design number for my Kenmore Coldspot refridgerator. I will need to exchange the drinking water filter. I gave the range for the salesman and was advised I had to have the part. He asked if it had a person or two prongs. I informed him I had no thought and didn't even know the place the aspect was. I used to be told there was nothing at all that I could do. I asked if he had a manuel using the model and when the manuel listed the areas. I was informed NO. I left and went to one more dept where by a youthful lady went on line and identified the product numnber bult was not capable to find the portion amount I needed. She gave me an 800 range to phone. Following less than 5 minutes the lady about the phone had the piece amount I desired. I went back again upstairs and was not capable of find the portion I desired. They'd other areas with nunbers close to mine but not the a person I wanted. I described as the 800 range again and ordered the element for your drinking water filter.
I WIL Certainly not Store AT SEARS Once again FOR Anything at all. That is sad seeing as I'm going to be replacing my washer and dryer and Television inside especially close to future. All are goods I bought at Sears.
There is no Rationale THE Gentleman Couldn't HAVE LOOKED UP THE Piece Quantity FOR ME.
D LUDINGTON
Todd Shoote 6/7/10
Hi Name Is Todd Shoote. my phone quantity is 503-799-1390. I'm composing simply because I've by no means recieved these very poor consumer service in my daily life. I purchased a tv from Sears in 06, I acquired the prolonged Guarantee and final week my Television broke, shut down, give up working and I have been attempting to phone to obtain this repaired and me and my spouse both get the run close to or put on hold. by the time we had been able to converse to a person they informed us that we had been calling the wrong selection. we get tons of apologizes but no resolution. I am right here to say i will Under no circumstances invest in from sears once again and i'll make sure that Anybody that I know Rarely buys out of your retailer again.
-Todd
Charlene Nance 6/8/10
Buyer Service
i spoke with 6 differnt most people around the phone. Named two occasions and set on a lot of holds. In Gainesville, I purchased garage cabinets for my husbnd. We made the workbench and the drawer cabinet. They'd recommendations. The floor cabinet does not. It happens to be in a great number of pieces along with the doorways are certainly not connected. Initial we had been shocked that nothing about the two models had been assembled except for the metal drawers but we mastered that. We are at reduction on how to establish the floor cabinet. i even looked for instructuions about the web site but the one demonstrated just isn't ours. It is a Craftman with these numbers. 9 10134. The a single lady about the cellular phone wished numbers off the cabinet pieces. One can find none. We reside more than fifty miles away and are more than 76 years outdated. We have been not ever advised it had been not assembled.We paid $223 99 for ths sale merchandise. It absolutely was within your Ctaftmen's catalog.We recieved on Will probably 22, 2010 starbit1122@comcast.net
CAROL 6/8/10
YOUR TEMPE, AZ Get in touch with Center
6/8/20
HUMAN RESOURSE:
I am APPALLED In the WAY YOUR Employees In the TEMPE Call Center ARE Handled. IN SOME Regions IT BOARDERS ON INHUMAN, Whenever a GROWN Grownup Gets Composed UP FOR Utilising THE BATHROOM INBETWEEN THEIR Permitted BREAK-TIME, That may be CRUEL. After you HAVE Workers Which can be VISBILLY Sick They can be SENT Home BY A SUPERVISOR Then Written UP FOR IT. HEY GUYS WHAT Gives, You might have THE UPPER HAND On account of OUR Financial system You know People WILL SUCK UP THE ABUSE Simply because THEY Have to have THEIR Jobs,
Office 2007 Product Key! OR IS IT That you've IMPOWERED People WHO THRIVE ON ABUSE AND Power. You wish Many people TO Functionality AT A LEVAL That may Develop AND Elevate THE Superior OF Gross sales Along with your Buyers, BUT WITH A lot of Workers HATING THE Situations They're Pressured TO Operate Under WHAT DO You actually Be expecting To gain BY THAT? I SAY Pressured Simply because On this Financial system WHAT Selection DO Almost all of THEM HAVE ITS Possibly Put UP With all the Complete DISREGARD To suit your needs As a HUMAN OF Live About the STREETS. The way THIS Area RECOGNIZES THEIR The best Revenue Particular person Is to Visit THE NEAREST DOLLAR Retail store AND Decide on UP SOME TRINKET THAT DOES NO Superior WHAT SO Actually, HOW ABOUT Some thing That will Assist THE Worker LIKE Perhaps A Gasoline CARD To ensure that They will GET TO Function Or perhaps a CARD TO A RESTAURANT So that they CAN Consume. You'd like The right THAT They'll GIVE AND WHAT DO THEY GET IN RETURN? WHY NOT GET OFF YOUR SEATS AND Out of YOUR Workplace AND Get A SURVEY A Secret SURVEY With no RELALLIATION TO A single Employee. YOU GUYS Wants FEED Back again NOT Through the Folks You've Place IN Charge BUT BY THE People who Have to Operate Underneath THESE Disorders. A single Alot more Factor Whenever a PREGNANT Particular person While in the Ultimate Stages OF PREGNANCY Must have A DR.'S Notice To make use of THE BATHROOM Isn't really THAT A little Extreme. I WONDER JUST The number of Of your respective Workers ARE Genuinely Completely satisfied TO Phase By way of THOESE DOOR Just about every Early morning? SHAME OF ALL OF YOU FOR TURNING YOUR BACKS On the Pretty Many people WHO MAKE YOUR Business, YOUR Workers With the Phone Center DESERVE So much Much better
Chere Ferguson 6/8/10
I had a remodel performed by Sears from their remodel office in Portland Oregon, Ilive in Eugene Oregon, The remodel was managed by cellular phone from Portland, They sent a person that was supposed to be a contractor and when he got accomplished you confident could have fooled us.
We have an attractive residential home we wished to upgrade mainly because we're our late 70's and come across that our home is also huge for us now and we need to place it up for sale, and move on to a scaled-down position and downsize. We obtain that we cannot do that with this particular remodel employment. the floor during the kitchen was performed so badly Anyone Could well be From THEIR Brain TO EVEN Look at PURCHADING THIS Residence THAT Chosen To become SO Breathtaking. Our lawn is incredibly nicely landscaped and anyone would take pleasure in to have this dwelling to increase their kids in. there lots of important things wrong with this remodel career that i do not have the area to tell you anything and I never want to ought to deal with your portland office.
Identified Far more ROOM
To get started on with . We were advised the job would get 2 or three days to finish ,
Windows 7 Home Premium, so we informed them that we were gonna Canada to get a couple of weeks and was assured that the work could possibly be completed by the time we received dwelling. Nicely we got dwelling in 2 weeks and brought
provider with us to this mess that they call an expert,
Office 2010 Activation,task to my eye is a incredibly badly messed up unacceptable employment. I would like to see you arrive to our property and evaluate the task that they phone complete.
Some with the facts happen to be fixed but incredibly poorly, some outstanding, but we still have difficulties.
I formerly wrote a letter but I don't consider it obtained to you personally as I sent it for your Portland workplace and it more than likely rarely got any more.
When you have any intention of addressing this letter, I THANK YOU. If you should will not very well I
guess the way that Sears does businbess. Attempting to keep in thoughts my husband & I raised four childred and acquired all their clothes at sears aLL OUR APPLIANCES ALL OUR BUISNESS Approximately THE Stage Of your Final LETTER .We waited out the whole year and after that compensated our bill in complete with no interest,I cannot trust you can expect to ignore this letter.
yours fairly genuinely John & Chere Ferguson Eugene.\,Oregp\on
J Aleman (California) 6/8/10
To Corporate,
My wife and I a short while ago purchased a washer and dryer two weeks ago(05/28 on the outlet retailer in Milpitas), thinking about it now the sales lady who didn't appear like she realized what she was executing need to are actually a sign, nicely thirty mins later she gave us our receipts and told us that we might be gaining our merchandise in about a week (06/02) and that the delivery personnel may be calling us a time window for delivery. My spouse took that AM off from get the job done to wait all around for that delivery. We were also informed the night ahead of that we'd be the 2nd delivery that AM (we imagined outstanding that way you don't ought to miss the whole AM from do the job) last of all just after waiting (previous our delivery time window...no simply call from sears brain you) my spouse needed to call the office to look for out how much longer she would have to wait for...which at that time the product sales individual informed her that the items had not arrived at the warehouse and would ought to reschedule a delivery time to get a totally different date and when she wished to proceed with that, that she could help her set that up ideal then and there....Hmmm hello (did you not just tell her the items are usually not in the warehouse?). My spouse informed the Sears lady that they would will need to verify that they'd actually received the merchandise earlier than we could schedule a delivery date. We then called the sears outlet (in which we had obtained the things) and spoke with the assistant manager(Alan) who told her that the order had been entered incorrect and that, that was the purpose for your whole mishap not only that but the merchandise was never ever actually ordered (do you see in which we're going with this particular?), he also mentioned that he could have an individual on the objects we had Obtained but the second an individual would arrived a week apart in the other 1. We declined and asked him to try a little harder, Alan said that he'd acquire a comfortable unit (similar price, but readily accessible) to compensate for that inconvenience (nicely at least you experimented with Alan). He went forward and set up a delivery date (1 a lot more week of waiting...so at long last at the moment). Very same point happened again as the primary time (almost nothing was ordered/ or was within the warehouse). We identified this out only after my wife took time off of give good results (again) to meet the delivery personnel to deliver our merchandise, after waiting for 2 hours we made a decision to simply call sears (once again). We acquired a hold of someone (just after a long fifteen min wait) and proceeded to go down the record once again (telling our story) the buyer service individual then transferred us to someone else and needed to basically repeat ourselves again (you can see how frustrated we were and even now are at this position).
At this point in time we will never accept nearly anything much less than a total refund and compensation for my wives wages for taking time off of function. We'd love to obtain a phone or even a letter from the president and a complete explanation as to why this happened. Not only did this happen as soon as head you but twice along with the similar result (sears w/ our money and us w/ a piece of paper and nothing to show for it) and did sears ever try to reach out to us to inform us what exactly is going on (i.e. explanation, pardon etc)? Nope we now have to hunt all people down right up until we get answers from someone and when by tomorrow we never get at least a phone we'll continue to keep calling yet again and yet again until we get them.
frustrated in the bay area,
J. Aleman
jalemanjr187@hotmail.com
650)346-4500
Joyce & Orville Lewis 6/10/10
Mr.President Bruce Johnson!!
I am shocked beyond belief that your web-page has SMUT on it. Like a mom, I'm more than disturbed by the lack of concern by Sears for selling posters displaying absolute total n*dity and erotic language on its website. I've been a consumer for about 50 years and I just developed my last buy. I will do almost everything in my power to discover that hiundres do the same!!! SHAME ON YOU...YOUR THE CASE OF CRIMES ON WOMEN!!!
Tammy Meier 6/11/10
Guarantee on 5 12 months aged upright freezer. Notified Sears 05/08/2010, every little thing inside ruined. Sears scheduled repairman for 06/07/2010. Per repairman... demands $600.00 repairs and replacement pieces will undoubtedly be sent to residence! We recieved pieces 06/10/2010, quicker than services. Areas will never be installed till 06/25/2010. It will probably be two months in advance of our freezer is functional. The replacement elements equivlant price tag of the new one particular? We also received parts quicker than repair services?? I wonder what the stipulations are on the pieces in reference to your guarantee? One particular element size consisted of seven x 3ft in size, taking of large portion of my enclosed patio, lucky it truly is from the weather.
I bought one appliance from Lowe's with 3 days we have been serviced! We made a property with ALL Sears appliance's, after this experience I'll no longer pay for anything at all from Sear's!!!!
Rachel Huggins 6/11/10
I just bought a kenmore front load washer and dryer. The guys through the keep delivered them and ripped a huge whole in my vinyl floor. I just wanted to know if coporate was gonna do nearly anything as far as changing my vinyl, due to the fact it's a discontinued vinyl. I would hope that this small business would handle this the ideal way. I do plan on speaking with my attorny concerning the situation. I must have went with LOWES Companies!!!!!
Linda DiSantis 6/13/10
So.....
Has Sears ever before responded to any of these complaints? Has anyone hear ever gotten statisfaction?
Suitable now I'm trying to calm my mother considering she is so upset about lack of concern and service we've got received from Sears. My mother is 83 and happens to be searching at Sears for in all probability a number of decades. Still, as of this weekend she will no longer decide to purchase something from Sears, or set foot in a retail outlet again. And this boycott will include the entire household. It is truly unfortunate -- not for Sears -- they couldn't treatment significantly less; but for my mother, due to the fact this generation and folks of this age take betrayal and arrogance to heart.
Briefly, what on earth is incorrect and continues for being incorrect with our Kenmore refrigerator, and just just after 4 many years (the refrigerator - not a Kenmore - we had just before this a person final 20 years!) is that one) the compressor needed to be replaced very last year; 2) two weeks ago the entire refrigerator turned right into a freezer; fix services guy came, replaced the thermostat, didn't check it and therefore it however is mostly a deep freeze. Eggs, milk, lettuce, all sorts of things frozen and ruined.
If all this weren't negative ample, we waited for ten days for your primary services call and now right after he couldn't fix it, we set in a further contact but have got to wait one other ten days for the second service simply call. We won't be able to store or place something which will be ruined while in the refrigerator. What if we had smallish young children with the property and desired to help keep a well-stocked refrigerators, or had a massive party around this weekend. It could are actually disastrous.. I've complained to Sears but it doesn't seem like everybody essentially cares. So that is my next most beneficial thing---venting on this site.
Fine luck to all of us.
L.DiSantis
New York
Office 2010 Professional Plus Sears Corporate Offi
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