The Gallup study showed that those companies that reflected positive responses to the 12 questions profited more, were more productive as business units, retained more employees per year, and satisfied more customers.
g. At work, do my opinions seem to count?
3. The best managers never try to fix weaknesses; instead they focus on strengths and talent.
l. This last year, have I had the opportunity at work to learn and grow?
8. Spend time with your best people. Give constant feedback. If you can't spend an hour every quarter talking to an employee,
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Without satisfying an employee's basic needs first, a manager can never expect the employee to give stellar performance. The basic needs are: knowing what is expected of the employee at work,
franklin and marshall, giving her the equipment and support to do her work right, and answering her basic questions of self-worth and self-esteem by giving praise for good work and caring about her development as a person.
5. Measuring employee satisfaction is vital information for your investors.
7. Find ways to measure,
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7. The best managers are those that build a work environment
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1. The best managers reject conventional wisdom.
6. People leave their immediate managers, not the companies they work for.
More wisdom in a nutshell from First,
franklin marshall, Break All the Rules:
e. Does my supervisor or someone at work seem to care about me as a person?
5. Every role is noble, respect it enough to hire for talent to match.
f. Is there someone at work who encourages my development?
2. Set the right outcomes, not steps. Standardize the end but not the means. As long as the means are within the company's legal boundaries and industry standards,let the employee use his own style to deliver the result or outcome you want.
10. Do not promote someone until he reaches his level of incompetence; simply offer bigger rewards within the same range of his work. It is better to have an excellent highly paid waitress or bartender on your team than promote him or her to a poor starting-level bar manager.
6. A manager must excel in the art of the interview. See if the candidate's recurring patterns of behavior match the role he is to fulfill. Ask open-ended questions and let him talk. Listen for specifics.
d. In the last seven days, have I received recognition or praise for doing good work?
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Regine Azurin is the President of a company that provides business book summaries of the latest bestsellers for busy executives and entrepreneurs.
h. Does the mission/purpose of my company make me feel my job is important?
3. Motivate by focusing on strengths, not weaknesses.
i. Are my co-workers committed to doing quality work?
Key Ideas:
1. Know what can be taught, and what requires a natural talent.
4. The best managers know they are on stage everyday. They know their people are watching every move they make.
9. There are many ways of alleviating a problem or non-talent. Devise a support system, find a complementary partner for him, or an alternative role.
b. Do I have the materials and equipment I need to do my work right?
11. Some homework to do: Study the best managers in the company and revise training to incorporate what they know. Send your talented people to learn new skills or knowledge. Change recruiting practices to hire for talent, revise employee job descriptions and qualifications.
c. At work, do I have the opportunity to do what I do best everyday?
k. In the last six months, has someone at work talked to me about my progress?
a. Do I know what is expected of me at work?
By: Regine P. Azurin and Yvette Pantilla http://www.bizsum.com A Lot Of Great Books....Too Little Time To Read Free Book Summaries Of Latest Bestsellers and More!
mailto:freenewsletter@bizsum.com BusinessSummaries is a BusinessSummaries.com service.
The great manager mantra is don't try to put in what was left out; instead draw out what was left in. You must hire for talent, and hone that talent into outstanding performance.
2. The best managers treat every employee as an individual.
where the employees answer positively to these 12 Questions:
4. Casting is important,
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j. Do I have a best friend at work?
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