accessible clear resist and efficient customer refused to answer ,
Lacoste Swerve Trainers
one: the processes and procedures to lift resist
1, everything has a definite procedure, like a microprocessor, there are also certain procedures, the program is the
2, customers do not buy because there are only two:
①, one is the customer's own problems; do not understand the product.
- do not buy the reason that he ought be the reason to buy!
example:
Customer: I do not absence? We yet have? I'm engaged now? I calculate about it, so you need to call behind when I call?
clerk: (1) good, Mr. Customer, it is because you do not, so surmise should to buy our products Oh, because many customers are also beginning to say, then I give them about I am very excited about the product, they themselves say, If I had to understand it more advantageous to them earlier! So you should to know about.
(2) anyway, just to be understood that they do not need to spend your penny, so I am ten minutes of introduction, you are fully experienced to make sure this product is not for you it? What do you think?
②, the shortcomings of a product publish; from the product itself.
- the advantages of disadvantages, the advantages of disadvantages is to buy!
example
customers: Your matter is too valuable?
clerk: (1) Mr. Customer, I ask why you think it is too expensive then? I ask you to compare it with what is it? Does that thing and what our products have a different area?
(2) Mr. Customer, I very agree with you that a statement, what price is your only factor to consider buying it? Other than the price than you must consider other factors it? If I can help you solve the problem about the price, would you not have any problem is not it?
(3) Mr. Customer, I quite agree with you saying so, because many of our customers did not tell us before you buy, but also say They buy our product down the tangible use of said
(4) precisely because of expensive, so you buy is more to us Oh, that good stuff is not cheap, cheap, no good goods! I think you should know better than me this truth, you say right?
3, resist lifting procedure
①, pre-box notation
- a different viewpoint on this stuff, early vaccination.
like: Maybe you will say that our expensive, it is thought that the tall price of our products, so the quality of our products and the reliability of the product better than the average, and with our more humane than others raiment
service, so I chose to cooperate with our city the most sensible choice.
②, re-frame notation
-
③, the advantages of disadvantages
- Yes, this is the main reason I come to you right, this is what you want Yeah the reason to buy your product the advantages of athletic applause
4, resist lifting steps
①, the first locking problem, the problem in check, and determine the genuineness of the problem
customers: Your stuff is too expensive? Others are not so expensive?
clerk: Mr. Customer, I would like to ask the price you can not be traded today, the only reason for it? In other words, the problem today, but for the price, otherwise you will be a deal, right?
②, reiterate this problem, ask the client, re-detect the problem of true and artificial (true or false to resist resist)
clerk: Mr. Customer, I ask you in addition to the price problem, there are other problems?
customers: In addition to this, there is no, or if the cheaper I can buy just like you?
salesman: Great, Mr. Customer, if I can help you decide this today above the question of price, I absence to assist you? You will be with me today to buy it?
③, once afresh the advantages of disadvantages, and afresh re-shaping the product box shows the value
salesman :-------- ask Mr. Customer, I solve your problem?
customers: ah, no
④ again requested transaction
salesman: Will Mr. Customer, you are the Monday or Tuesday distribution over distribution over you? When you money or to migrate it?
II: Ten most general excuse for the customer and to question, then surgery
excuse one: I want to think about it
salesman: ① A Mr. Customer, good, want to think about it, it means that you have interest too, is not it?
B such essential things you must be very detailed to make your final decision, is not it?
C You say that not to run me?
D that I will not worry, since you are interested in, and you will very carefully to make your final decision and I have just this side of the specialists are experts, why we do not consider it attach? What you think of the problem, I can answer you in a hurry, so just enough, right?
E Well, now you tell me, do you want the 1st thing to consider is what is it?
F,
Lacoste Trainers 2010, frankly, is not a answer of money ah?
G Oh, not about the money you? So I ask is worried about product performance and quality problems? What is the panic service problem? Keep asking down, one by one precluded! Sets out the truth
② A Mr. Customer, you will not be because I am mortified to refuse, and then said,
B good, which I can repose insured. Since you are amused ========== ditto
excuse two: too expensive
1 value method: (value is greater than the price)
Mr. Customer, I'm pleased you so concern about the price, because that is what our company the most attractive advantage, you will not agree, a product of real value is what she can do for you, instead you must pay as many for her money? This is the most valuable portions of the product? (Do you agree with me that said it? Below give a hypothetical)
Suppose you infinite desert, the two kilometers to go, dying of lust, and a bottle of water can be value millions, because drinking the bottles of water, she lets you be to do what you need to go family effort, which is the value of the bottles of water,
If you have a person come to sell the water, a bottle of water to sell you a hundred dollars, I certify you will not bargain with her, you will buy this bottle of water, you think so?
2 the cost method: (the price is greater than the price)
Mr. Customer, let me show you, you just concern about the price of a moment, that is, when you just begin buying, but to the whole use of the product process, ensure that you will be very cared about the quality and future of this product to your service.
Do not you agree, would preferably provide a little bit more than originally maneuvered, and do not invest more than you should invest a little bit less Well? You know a secondary product, in the end she will disburse a higher price for it? Think about is saving a tiny money in front of (because of cheap) long-term loss of hand, more money consumed, do not you willing to do?
3 Quality Act:
Mr. Customer, I entirely admit with you, our products are really expensive, but it has a fact, of course, most people including you and me are very clear: that is, has all been not cheap, low, no good goods
Again, when we buying a commodity, many things will be to forget, also including price, but we will not forget, however, a problem often poor products and poor after-sales headache services, you are not the reason for this? I think
course, I'm not saying anything on that other people will be penniless, I am just stating a fact, and I am also acknowledged that this mart may be cheaper than us,
Lacoste Running Trainers, but I really do not want a company to give customers lower prices and transaction affair, and then go to the consumption of profits as a service, I would favor to wish every customer the service they receive 100%, since their products can be deducted, I think their service must also be discounted!
4 decomposition:
you how many? Calculate the product of the year? Calculate the average daily price of? Obtained by dividing the number 52?
enumerate the average weekly price divided by 5 if you office use, if used by home is divided by 7 (weekly) reckon your average everyday number?
5 If the method:
Mr. Customer, if the price can be a little cheap, so today you can make a decision?
6 clear method:
compared with what? Why? What is the difference of place? Both the same? Why?
excuse three: do not house cheaper
Mr. Customer, you may be right, you may be able to find cheaper homes in other products, but in today's society, we all want the best with the least money to buy things, not it?
same time, I constantly hear the truth that the cheapest products constantly can not achieve the best results, is not it?
Mr. Customer, I think many folk including you and me of lesson, in the purchase of anyone one product, the appraisal ambition be to do 3 things: 1, 2 best quality, best service 3, the lowest price,
right? Mr. Customer.
but so far I have not base any one company can cater to customers of these three asset, cheap, cheap goods are often not good, you is not it? Mr. Customer?
So, I was curious, in order to make long-term use of this product and you can get good service, I ask three things for you, which one are you willing to give it?
is the best quality?
So What is the best service?
Oh, that is,
Lacoste Trainers UK, the lowest price?
excuse four: flood
Mr. Customer, I can understand this, a well-managed companies do is to carefully budgeted, since the budget is to help companies achieve profit targets an important tool, is not it?
merely sometimes in mandate to achieve a result, our tool itself should be flexible, you say, right?
accomplish this goal is merely a profit, and there are N digit of tools or methods, you said I said, right? Wo shuo de you tongyi ma?
today that if dissimilar product can bring your company long-term profitability and competitiveness, as decision makers, in order to achieve better results, you make it or you control your budget to main budget it?
plea Five: I am very satisfied with the products currently in use (there are eight steps to ask the claim)
①, to know the customers currently using the product? How long to use?
②, to know thatshe is now satisfied with this product?
③, to know her before using the product in the use of any product?
④, to know thatshe had secondhand the production ahead the product into use now, afterward catching into list that the main advantage or benefit?
⑤, after the change of use to know all of these benefits have been it?
⑥, if you have always been really,
Lacoste Strap Trainers, really very satisfied?
⑦, if it were not for satisfied, what those places are not satisfied with it? Those places also need to amend it?
⑧, What if my product can meet your present or new difficulties are not satisfied with, what you are willing to take the time to study about it?
coherent:
Would you buy me
C product?
Oh, how long you use the B out?
It's too handy with
, satisfaction?
that you use before B is what?
You had two years ago that
transferred from A to B when you consider what good is it?
use afterward to obtain it changing you just said, these benefits of it?
you were actually satisfied? It now also (still) or very satisfied with it?
since 2 annuals ago, you told me made from C into B's decision and was very satisfied with their consideration of act it now Why did you veto the an with the same opportunities in front of you then? Did you think to bring you extra benefits, why you not longer do a decision? You say there is no reason you?
excuse to six: × × time I buy? In the second half after I buy?
Mr. Customer,
Lacoste Finham SPM Trainers, I ask in the second half you will buy it?
I would like to ask Mr. Customer, buy now and the second half of the distinction between what you buy?
you know now to buy benefits? You know the injure until the second half after the buy it?
Calculation I give you the second half after you buy your loss is how much? If you buy now you will earn how much? Oh, we can come to the math
excuse Seven: I want to ask so and so I must ask my boss?
ask Mr. Customer, you are our prices have beyond questions?
corporation that does what our problem?
it does because me personally, what problem?
that there are other issues would you do?
nice, if necessary query your boss, you tin make a decision, you buy it?
good, it manner that your admission of my products are also very elated to suggest my products to others, is not it?
magnificent, then when can we meet it with your boss? I'll help you with your boss in the interpretation of time, of course, to the time you have to remember to help yourself to recommend this product to your boss Oh! I wish us a happy 1
I spent one evening writing out, could do business selling some of my friends learn! If any faults, please point out!
Mr. Shi wrote
in Taizhou, Zhejiang