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Old 03-31-2011, 12:45 AM   #1
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Default Ed Hardy Men Hoodies What Your Customers Are Reall

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Don't tell me the problem, give me the solution. How often have we heard this? Customers come to a service provider with a problem. They are depending on his knowledge and "inside information" to provide avenues and answer that can help solve their problems.
Control
Customers do not care about policies and rules. They want to feel that they have control and that they can decide or have an impact on the way things will turn out. Meeting this need means saying more "yes"s than "no"s.
1. Take Responsibility - First and foremost wherever you find yourself take total responsibility for it. The good and the not so good. Realise that ultimately it was us who sowed the seeds and are now reaping the harvest. This is often the most difficult step but the moment we take responsibility, we also reclaim our power to do something about it!2. Take Control of what you can control - no point trying to control what you can't control like the state of the property market, share prices and so on but there are many things you can control - your state of mind and what you're focussing on in your life Women Shoe, make a list of what you can do - start a new business, do what you've always wanted to do, save even a small amount of money each week in a secure savings account, go the extra mile for your customers, go out there and get more customers. Do something to help someone else. Create a vision for yourself which excites you and take action today to start realising it.
The services that your daycare is offering is probably not much different from the service that the daycare 3 blocks way is offering. Having a good understanding of what the parents are looking for will be put in a better competitive position. After all, parents are putting their precious children in your care. They need to feel that that you know what you are doing and that their child is well taken care of.
Fairness
Everyone likes to be treated fairly. Customers get upset and defensive when they feel that they are being subjected to unfair treatment Adidas Adicolor Women Shoe, especially class distinctions, and are only receiving second best.
When a customer walks into a store either to purchase a product or a service, what is it are they looking for? Why is it that sometimes, two stores that are selling the same products or offering the same services end up with very different turnover at the end of the month? Let's look at some of the things which a customer looks.
Understanding and empathy
Nothing beats being understood. Imagine buying from a person who cannot empathize our predicament or understand our circumstance. Customers need to feel that the service provide is able to put himself in their shoes and truly understands and appreciates their circumstances and/or feelings without judgment or criticism.
Information
"I want to know everything!" Customers do not like service providers to leave / hide anything out nor do they like buying from someone who does not seem to know anything /much about the product or service that they are promoting. They look to the service provider as a walking dictionary and expect the service provider to know everything and anything about the product / service.
Now suppose I lose my job or the property and share prices collapse or I become separated? What will people think of me then, especially if I've been manipulating the "system" for my own "profit"? On the surface the job is gone, my shares are worthless and people dont think I'm so successful afterall! However even more important to realise is that underneath the surface the very identity which I based my life has been shattered! And it is this collapse in identity which is the greatest challenge for most people. It is this collapse that can cause people to lose heart, to become depressed Ed Hardy Men Hoodies, to turn to drink or drugs and in the worse cases to give up on life altogether and commit suicide. And the more we try to hold on to this illusionary identity the more suffering we create in our lives. However if you or someone you know find themselves facing such challenges, take heart, there are things we can do to rise above the doom and gloom and learn these life expanding lessons that life is offering us all.
Friendliness
The most basic of all customers needs is friendliness. This is usually mean a gracious greeting and/or a warm welcome. We all want to be acknowledged and welcomed by someone who is sincerely glad to see us and not feel that we are intruding on the service provider's work day!
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