to help managers do a good job marketing

4, the sauna room attendants Responsibilities:

1) familiar with sauna facilities, equipment, safe use, to ensure that facilities, equipment, normal operation, identify problems and timely reporting.

2) is responsible for providing guests changing his shoes, when changing and bathing services, take good care of the guests valuables.

3) guests to observe when the sauna, the guests drink wine in particular, to ensure the safety of the guests.

4) the health service area is responsible for cleaning, replacement of amenities, additional work, take good care of the locker room with a hair dryer and a comb and so easy to take away items.

5) to assist recipients and warehouse inventory of items of work to do.

5, rest room attendant job responsibilities:

1) Closed Chamber familiar and simple to use the TV so the exclusion of chapter problems are discovered in time to report.

2) is responsible for offering free tea, cigarettes and fruit, and in a timely manner to promote massage and foot massage and a series of consumer items, and our incentives.

3) regular inspections of the consumer dynamic guests, and make the appropriate preparations in time for the guests.

4) is responsible for cleaning and sanitation lounge linen replacement, check whether the remaining items in a timely manner to report the guests.

5) assist the warehouse doing inventory items

6, massage room attendant job responsibilities:

1) familiar with the performance of the massage rooms and VIP rooms with steam bath, identify problems and timely reporting.

2) is responsible for offering free drinks to the guests the services, and the consumption of the guests into the inspection, so call.

3) is responsible for all health regions massage room cleaning, linen and garbage bags to do a customer a change, keep the room clean air, and to assist recipients and warehouse inventory items do the work.

lobby, cash register

1, etiquette, welcome

active welcoming hello to guide guests into the top more, the daily shift change to clean up,MBT M Walk Shoes, participate in regular meetings.

2, cashiers (under the Ministry of Finance)
Say hello to the guests

responsible for and manage locker keys, do cashier work.

ago more

1, regular (check appearance, instruments, summing up the work done, the task assigned. usually chaired by the director.)

2, sweeping health: View room temperature (to be maintained at 23-26 degrees C). Cleaning floors, mirrors and corner health. Check the items placed inside the situation changing, view facilities operating conditions (lighting,MBT Shoes Sale, air conditioning, ventilation and other equipment in good condition degrees).

3, spare parts inventory (check linen, etc., replacement, consumables ready, all items placed on the waiter to the captain reported the number of items required.)

4, view the shift diary (including traffic, goods, facilities for damage, work problems, etc.).

5, as required to meet the guests on the specified positions: (1) take the initiative to say hello, take the key, determining the number, please enter the seated guests; (2) open suitcase, take slippers, dressing for the guests to take hangers , then for the guests around a large bath towel, hand towel, lock the wardrobe, please check the guests to the shower area after the bath area by the attendants entertain guests, and then prepare for the next guests.

6, see a visitor: guest bath finished, take the initiative approached to say hello,MBT M Walk Walking Shoe, ask guests whether to shower, if necessary, immediately obtain and towels, open trunk changing for the guests, the guests when the guests go check whether the items left behind, and then guide the guests to comb area, evacuation of the cashier, and etiquette transfer, such as turn-key in the cash register, and welcomed the guests next visit. And then the next homing ready for a guest.

7, after work: cleaning and health, check the items, linen, and fill in at the number of spare parts consumption table, write the transfer of diaries, turn off water, power and check for potential hazards.

shower area

1, regular

2, sweeping health: examination room temperature, adjust the water temperature (hot tub 35 - 45 degrees C, cool pool 10 - 12 degrees C) cleaning floors, steam room, walls, sanitary ware, bathroom, pool area, shower between health, etc..

3, inspection facilities and equipment (lighting, air conditioning, TV, water cycle and water quality, etc.).

4, spare parts (linen, bath oil, razors, soap, tooth with the placing of additional column for a detailed list of reported to the foreman.)

5, view the shift change diary.

6, according to greet guests at a specified position:

(1) hello

(2) for the guests hang towels, towels, testing water temperature, using the method described

(3) for the guests on the pool temperature, carefully slide to remind the guests, the guests put away towels, slippers

(4) steam room provide towels for the guests asked if the right to introduce the facilities for functions (such as the VIP room) get ice water, ice towels and serving and security, put slippers, guests left promptly clean up

(5) ask guests whether Cuobei, after bathing, to guide guests from more, go for the guests after changing position, ready for the next guests.

7, work: cleaning and health, check the items, the number of spare parts, fill out the form on consumption, writing hand over records to check for potential hazards and turn off water, power.

two more

1, regular

2, sweeping health: check spare linen (such as towels, bathrobes, bathrobe), responsibility for health within the area cleaned, linen neatly.

3, required to meet the guests:

(1) take the initiative to say hello

(2) behind the body dry rub for the guests, take dry slippers for guests to wear bathing suits

(3) lead off to the sort area, treat candidates for cosmetic

(4) to send guests to the lounge staff transition, and then the next homing ready for guests.

4, work: cleaning and health, check the items, the number of spare parts, fill out the form on consumption, writing hand over records to check for potential hazards and turn off water, power.

Lounge

1, regular

2, sweeping health: examination room, floor and corner and the bar, etc. in the health, leisure chairs are neatly placed, the operation of inspection facilities (such as lighting, air high, TV, fruit juice, etc.).

3, spare parts inventory: drinks, snacks, cigarettes and other items of preparation, placement of commonly used items reported to the foreman on a number of items required.

4, view the shift relief records, check the items, reports on the quantity required.

5, as required to meet the guests:

(1) take the initiative to say hello;

(2) lead-off to the lounge chair, guests will be under the cap placed a large bath towel slippers, guests point of drinks, snacks, gifts, introduced massage and other services;

(3) to provide services for the guests (to be familiar with all the services of the department of the price.)

6, work:

(1) cleaning spare parts for goods of Health the number of nuclear tests, fill out the statement of accounts on consumption goods (wine sales) to write diary shift;

(2) check for potential hazards, turn off water, power.
The sauna department

basic services for the essentials and work norms, hope departmental staff strictly adhered to.

job responsibilities before the dressing area

1,MBT Shoes, after the regular work, cleaning shared health, look at the facilities of jurisdiction. The date of the foreman reported to the required number of items, inventory check linen.

2, obey the leadership of foreman by row, to do the job day to day services to ensure the quality of their services.

3, work will be dirty linen inventory of linen to the designated locations, statistics, consumption goods, and truthfully report to the foreman, and the transfer of records include full name and quantity of the last.

4, a thorough cleaning of the area to receive the foreman of the health check.

5, to help share the area foreman check whether there is a fire hazard, unplug the power switch only after all the work.

dressing area before the service specification

1, between the locker room in the lobby to greet guests, take the initiative to say hello say hello to the guests, the guest key card with both hands to guide guests to the open locker locker before the guests, assist guests dressing, while the slippers to guests, guests changing his shoes with a towel surrounded by guests.

2, within sight of the guests will be more locked closet, pull it out check has been locked, please check the guests, with both hands the key card sets in the guest's wrist, will lead guests to the bath area and inform the shower area attendant to greet the guests will come back to the shoe leather room.

3, when the guests returned to the locker room, the basic services above, when the guests left open the door for guests to check whether the lockers have been removed, leading the guests to the cashier checkout.
Responsibilities

shower area

1, attendants must be cleaned before starting the business site, toiletries ready to be guests to use at any time.

2, in accordance with the service requirements of enthusiasm to serve our guests to complete the shift work.

3, the guests time to clear the area after bathing, guests packed the goods and toiletries used.

4, to ensure high quality service, firm position, vigilance and prevent the occurrence of various types of accidents matters.

5, a week on a sauna equipment maintenance and repair, clean surf bath.

shower area service specification

1, when the guests enter the shower area, the attendant should immediately take the initiative to greet guests all the facilities to the guests and guide to the shower place, adjusted the water temperature for the guests, the guests hang towels.

2, when the guests enter the sauna room, timely delivery of towels, ice water and keep your sauna room thermostat.

3, the guests in case of old age, poor health, or drunk, should pay more attention to, where possible, to track services in the business of inspection.

4, look in the business of multiple visits to ensure the safety of the guests, to prevent the occurrence of unexpected issues.

dressing area after the job responsibilities

1, good hygiene after regular work, to the date of the foreman to report the number of items required to inventory, receive matching cloth grass.

2, co-rib replacement guest bathrobes, bath pants, slippers.

3, linen inventory work in time will be the guests of used linen to laundry washing.

dressing area after the service specification

1, after the guests into the dressing area, dry off with towels for the guests, especially the back.

2, select an appropriate set of bathrobes, bath for the guests to wear pants.

3, please use cosmetics guests.

4, after the dressing area of ​​a passenger must be a linen change.

lounge Responsibilities

1, in accordance with service requirements, passion for customers service, high-quality completion of the service.

2, in accordance with the health standards of hygiene do lounge.

3, to help check the site safety supervisor.

lounge service specification

1, the door staff to stand on one side, each guest into the lounge, the waiter took the initiative to greet customers, make good use of honorifics, request the number of different areas to guide guests into chair position to help customers Open footstool invited guests sat down, covered with a large bath towel for guests, the guest slippers on the sofa and footstool between.

2, take two swab to the guests, open the packets, and asked what brand of cigarette smoking guests and for guests cigarette lighter, remove the headset adjustment is made to the guests.

3, asked the guests what type of drinks required to notify the bar, the bar produced in the process tray installed using a small square, and sent to guests with drinks.

4, every fifteen minutes to ask if the guests drink for drink or added at any time to clean the table items, the replacement ashtray.

5, in case the guests waved the waiter immediately to the front of the guests asked what customers need and timely service.

6, when the guests need to do special business services, the guests should be invited to wait, immediately notify the technician supervisor.

7, guests need to use massage and leave the lounge, you should promptly clean up the table, folded towels, seat reserved for the guests.

foreman job responsibilities

1, to implement the instructions issued in charge and manage their staff.

2,MBT Sale, guest services, supervision of staff, organizational staff on-site deployment, to ensure quality of service.

3, check the subordinates grooming, courtesy, attitude, and lead subordinates to do hygiene, strict employee attendance records bumban.

4, in charge of the team recipients of items, fill in recipients of single cross competent examination, obtain custody.

5, every day a good start classes before the regular meeting to convey the shop and the department's instructions and notices, summarizes previous work and shift attention, make the service requirements of the job.

6, on the respective regular checks of equipment and facilities the region to ensure business district facilities, equipment, ensure good condition.

supervisory responsibilities

one of the managers responsible for the entry of the original records to do the daily work of regular meeting, commenting the work request, inspectors and other grooming implementation.

two items under the jurisdiction of the accounts clearly understand the application of all facilities and equipment and daily consumption of supplementary articles.

Third, to help managers do a good job marketing, marketing programs designed on the profitability of the sector to better prepare the ground.

Four, in strict appraisal system, reward and punishment system.

five areas by detailed personal responsibility to develop the concept of standardized management area of ​​responsibility.

VI foreman supervised the work and play due to work, and good staff training.

seven and diligent work. Regular checks of employee working implementation of the implementation of staff to lead the staff of hard work,Nike Running Shoes, set an example for the staff to do a model, based sector to achieve better results and lay a solid foundation.

manager responsibilities

one to develop the original entry records. Including employees of the department facilities and equipment files and detailed accounts.

Second, managers of various departments attended the meeting on time. Managing the implementation of the work of the department and decided to report on the work of the department and the sales cycle.

Third, to develop marketing programs, reporting the relevant departments to ensure that as soon as possible.

Fourth, the management of the department of services and facilities, the development area of ​​responsibility, to ensure the normal operation.

Fifth, development of training programs, establishment of employee time and attendance system, supervision and guidance of the competent department of the work cycle of the regular meeting, the implementation of a reasonable reward and punishment.

six to inspire the work of the potential charge of its work continuously put forward new requirements, develop the basic ability to work with the international advanced management experience, making it the highest capacity-oriented sector to play.

seven, a clear reward and punishment system, strictly enforce Jiangyoufalie to bamboo cane backward.

eight, to lead all staff in this sector, the constant increase in innovation, and strive to forge ahead.

service process and language

ago more areas:

Mr. (Miss) Hello! Welcome! Your key card, please locker room, you sit down, please change your slippers, you change clothes, towels around you, need to clean the shoes Hello you, this is your clothes Grab a towel, locker locked Well, you check, this is your key card, please Nahao, bathing area, come in please, please wash well.

guests came out from the lounge:

Mr. (Miss) You have a good rest you, you need to wash you, your key card, you sit down, you please change clothes, shoes, good for you rub do you think you can, please check about wardrobe, you comb your side, the lobby here, please, please next time you visit.

shower area:

Mr. (Miss) Hello, Welcome, here you shower, adjusted the temperature for you to see that you can do, something you ordered, sir (madam) Hello, sauna, come in please, this is your ice towels, ice water, please Nahao, something you ordered, sir (madam) you do a good washing, dressing room here please, you please have a good rest
After the dressing area

:

Mr. (Miss) Hello, you wipe your feet here, you sit down, wipe your back, with a dry towel to wipe your face, which we provide you with a one-time underwear that you please change bathrobes, slippers, which is clean, please a change, please use cosmetics, lounge here, you, rest well.

Lounge:

Mr. (Miss) Hello! Your group? Right this way, you look at the location you? Sit down, cover a large bath towel for you, would you smoke? Please wipe your face, ears cotton and tobacco on here, what would you need to drink, feed, we here have XX, XX beer, XX tea, XX mineral water ... ... the trouble to look hand-grades, your point is XX Do you need to do massage? We have a foot reflexology, head down ... ... Please wait, sorry to keep you waiting, this is your point XX. Rest, something please let me know.

flyer details

1, fill in your name, employee number, time,Cheap MBT Chapa, customer number, product name, quantity, price.

2, with a pen, ball pen or pen, writing, writing should be neat, clear and smooth.

3, leaflets to be efficient, timely, accurate, and without undue delay, affect efficiency.

4, responsibility to the people, not free to fill out, if the error caused by the loss borne by the individual.

Training Rules

code of conduct:

1, deportment:

the body in the service area are not allowed to stagger forward by post, not stretching, humpback, shrugging, to always maintain the correct stance.

correct standing posture: legs and shoulders the same width, the vertical weight falls evenly on both feet, head and shoulders are level, abdomen, chest, eyes flat as the front of the body before the cross arms female employees, Kong Quan was his right hand, left hand right hand, male employees, after the body cross-arms, the right hand showed a fist, left hand right hand.

2, Instrumentation

(1) body, face, hands must be clean, to promote every day, shower, change and wash underwear.

(2) brushing, mouthwash after meals, eat before going to work smell food, to keep the mouth clean.

(3) Hair should be washed frequently, common sense hair, hair work, may not have dandruff.

(4) of female employees to work to makeup, no makeup.

(5) shall not wear any jewelry, keep long nails, female employees may not nail polish.

3, conversation:

(1) natural tone to clear, not posturing, tone not too high, nor too low, so that guests can not hear.

(2) are not allowed to speak foul language, the use of contempt for other languages.

(3) does not open too much fun, copy the language tone.

(4) to speak to appropriate, apply the honorific:

(5) shall not use any excuse satire, contradict, sarcasm guests.

(6) also should pay attention to the guests name, unknown name should be preceded by the

(7) refers to the third party can not say

(8), who took over whether anything from the guests have to say

(9) when the guests to say hello.

fine service

in the service process, the waiter should have a strong ability to observe, to capture the eye movements and small customers to provide targeted services for the guests, before opening the service to do the guests.

walking posture:

head, the shoulders square, upper body straight, eyes front hyperopia, eye peripheral vision to see around, the pace brisk, swing your arms naturally, not too fast nor too slow pace.

lighter position:

usually applied when the waiter for the guests right hand holding the cigarette lighter, left surrounded by the right hand, left thumb straight, according to fire machine right thumb switch, ignition should first adjust the size of the flame, lit push front of the guests, the name, a maximum of two points, if the cigarette lighter for the third time the guests should be re-ignition, Do not pay attention to the cigarette lighter from the guests too close to avoid the flames burn guests.

replacement ashtray:

clean ashtray when the waiter handed the guests with a tray in front of the body slightly bowed, said: , thumb, middle finger on both sides of the ashtray ashtray lid to clean the dirty ashtray, the ashtray while the two moved to the tray, the upper body Weice, a clean ashtray on the table, and then the tray Pick up a step back, nodded and walked away, usually in the cigarette ashtray shall not exceed three.

regulations on commodities sauna

1, the service area before starting the application in accordance with recipients of business items, respectively, recorded the registration, consumables, fixed items were signed by the regional personnel management.

2, night shift work day before the inventory of goods, consumables usage, number of records in the transfer of the 写清 the amount of the total number of day shift and the original records of the two statistics coincide.

3, clean linen every day the amount of points the exact number, were stacked in the specified location, in the records of the grass cloth grass cloth on the specifications of the record clear.

4, before going to work the day shift were filled out under the night records of the recipients single application by the competent inspection, the signature of nuclear testing, approval, side by the regional supervisor recipients.

5, day shift work according to records and laundry staff night features a linen by category, count the total number of nuclear tests on the line and sent the two persons in charge of the transfer record to sign this, if less number should be property sector due to billing record.

6, toiletries, cleaning supplies, laundry room by a unified management, in accordance with the business of the amount, type, size, business volume of the three reserves, if there is quality does not meet the business with the brand, is strictly prohibited. Valuables should be based on the same grade for the physical bottles, empty bottles centrally.

7, for fixed items,Asics Running Shoes, the number of regions after work every day should be promptly reported to the foreman or manager in charge, the night shift in the business responsible for any damage discretion under the circumstances. Guests are natural or caused by improper use shall promptly report to the higher, complete loss of a single, state why and signature delivery manager to record

8, a small electrical charge to the position of the person in charge must be checked daily quality, performance, ensure the normal use of business and found that electrical losses, the complete report using a single period, the Finance discount.

9, consumables, fixed at the amount of items were reported to managers in order to complete the record, the responsible person signature.

10, place of business of all guest articles, health facilities, hairdressing facilities, sofa, etc. only for guests, employees will not be allowed to use.

Wine Service Rules

Bangui service: (lounge)

walked in front of the guests, put his right hand behind the eyes, upper body tilted 10 degrees into a visual guest, when to send drinks to say: step half-step to the left front of the whole body into Bangui type, upper body chest rise, smiling, eyes flat as the guests left the tray natural on his chest, left leg into a 90 degree angle with the ground, kneeling on the ground right knee , right foot and hip compared with the paste.

send wine service:

to get a drink with his right hand when the thumb, index finger, middle finger and the bottle at the bottom of the folder; coffee is in the thumb, index finger, middle finger in the next, holding the cup. Predict with confidence on the coffee table later, and with the index finger, middle finger to withstand the bottom and gently pushed to the front of the guests, the service attitude change, eyes visual guests, right behind the upper body tilting, said:

canned drinks Open:

bottle, the wine should open on the edge of the left leg of the leg, if necessary, a small square cover in the drinks can ring-pull, the attention of canned drinks after a swing, not easy to immediately open.

sommelier services:

right three finger grip bottle, wine trademark outward, not the cup in contact with the bottle and slowly pour into the cup 90 degrees,Supra Vaider, received chest, so that the last drop of wine into the bottle front of the wine into the guests, said:

Staff Code of Practice

1, are not allowed off-site, string Kong, absenteeism, emergency leave undergo before approval.

2, are not allowed to work and time together to chat, talk and laugh, read newspaper, go to bed slapstick.

3, are not allowed to drink alcohol or work hours.

4, before the guests are not allowed to smoke, eat snacks or smell of food, not allowed to pick their nose in front of the guests, Taoer Duo, manicure, and sitting and lying and so on.

5, and guests are not allowed to argue, fight, fight.

6, the guests are not allowed to ask for tips and other items.

7, are not allowed to post the non-working equipment, dyeing Chromic nails painted heavy makeup.

8, conducive to unity and then not allowed to say and do things not conducive to unity and not allowed to engage in gangs.

9, the guests are not allowed to talk about internal operations and other things.

10, allowed seizure of property and business items store.

11, are not allowed to be unreasonably withheld, terminate the lead in organizing the work and their own work.

12, working hours are not allowed to wash into the bath area.

13, are not allowed in the dormitory and jobs for ########ography, gambling, drugs and other illegal activities.

14, not allowed to work hours without permission parlor, do private, family friends and other related personnel will be brought into the workplace.

offender according to circumstances, impose a 20 - 100 yuan fine, dismissal without pay until the serious legal liability.

cleaning standards and methods

1, wall: light non-greasy, water track. Methods: brush dipped cabinet proprietary disinfectant detergent, liquid wash, rinse, and then Wax clean with a cloth, so that any cleaning, after a thorough cleaning business again.

2, floor: ignorance show stains, keep dry, no water no greasy feel, floor tiles, see the color.

3, mirror: glass, no smudges, no fog. Methods: special wiper cloth to stay in scrub.

4, trench: no foreign odor, see color. Methods: brush, steel balls, dip disinfectant detergent wash, a day before and after operation.

5, shower facilities: soap box, cut off, no stains, no foreign body, non greasy, so that a customer of a clean. Methods: with special cloth to wipe, surfing pools display of ignorance ground water pollution dust,MBT Chapa Sneaker, stains the surface of the display of ignorance, surface dust to be cleared up at any time by decontamination. Regularly changing the water under the circumstances, the ground appears stains scrub with a scrub brush cloth.

6, steam room, sauna: no smell, no greasy feel inside. Methods: The time cleaning, twice before and after a thorough cleaning business.

7, rubbish bin, rubbish bins: paper tube without foreign body, no dirt, no stains inside and outside trash. Methods: a cleaning basket to a customer at any time poured into the designated foreign trash, trash must be cleaned once a day, and then dip disinfectant detergent scrubbing brush scrub.

8, chairs, tables, vanity: no stains. Methods: To keep cleaning with scrubbing brush, then scrub clean with a rag

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