Management consulting is to solve business problems, it is not disputed issues. Problem-solving treads are generally research, nail problems, propose solutions, implement solutions. It seems they do not discussion namely many people are act. But reality tells us that some people solve business problems that, merely some people have not been decided, the procedure fired a period shelf. Why did not solve the problem? The different public,
Mens Lacoste, customers mention that our management basis is languid, some not meet the agenda; additional on the sidelines of the consultants said, is shrieked programmatic consultation, consulting staff absence experience in commerce management practices reasoned.
been labeled since the method of consultation from the recommending consultation, participatory consultation, coaching consulting, program-type label consultation, etc., probably all of China's consultants or consulting firms will not say that they are programmatic consultation. Label is attractive, so that customers identify themselves; but all the same name affixed, the customer will be muddled. MBA has equitable achieved entering the consulting industry who are confused, do I truly do on paper? Seems to come to a conclusion: the Industrial hone annuals to master some business management experience, come back to do consulting it.
labeling not solve the problem, to hone a few years to solve industrial problems? Not even, along long experience astray Chi is a slow theoretical process,
Lacoste Swerve Lace Trainers, but not approach the understanding of a broad range of fields. By management that the accumulation of experience, perception + management + consulting experience gained as a good consultant is very long, but it is not completely scientific.
In fact, the master of the multinational consulting industry has a lot of people do not have industrial experience. Experience is sometimes unreliable, the opener is considering access.
How, then, be a nice consultant it? Must first be a excellent change of ideas, the common advice is based on the concept of problem-oriented, is to ascertain and solve problems. Based on problem-oriented thought, the consulting go is the beginning of this treatise the steps said research, identify problems, propose solutions, implement solutions. Test reflect on, in fact, this problem-oriented,
Womens Lacoste Shua Trainers, quite simple to fall into is to my (management consultant) for the chief orientation, is how I research, how I base the problem,
Lacoste Zepher MR2 Trainers, how I propose a solution, I am how to implement the solution. Think almost a change in instruction, the customer is how to see it? All this seems to be operated, seems to be a black carton, it seems that the reply lies in the consultant's computer, according to research consultant to study the requirements of creature, eventually given a prescription (early microcomputer consultant arranged solution), continue and coerce the server (implementation); While the consultants and customers to communicate each time great care to customer experience, it is to attach to the customer's sensations.
problem-oriented consultative approach , but the lack of understanding of corporate inner staff by all levels, did not partake, panicking interests,
Womens Lacoste, trust and other ingredients did not show alternatively passive, alternatively rejected, or await and watch, so that corrections or changes in corporate governance is complicated to proceed. Experienced consultants can take some amounts to discourage these from happening, to assure the quality of advice. However, this will over-reliance on private experience.
In other words, chapter of the consultant or consulting fixed called the customer center, but the tactical level, or capability class, rather than the true meaning of customer hub. Therefore, a good consultant have to first shift from the concept, to be truly customer-centric, that is, at the strategic level to fulfill customer-centric,
Lacoste Strap Trainers, then causativeable use of management methodology and usage of consultation of these strategy or techniques.
What is a truly customer-center? Simply how to understand the customer, the customer how to identify problems, find solutions to the customer how the customer is how to implement solutions. At the same time to entirely understand the customer is not one abstract union, neither is it a person, where each customer is a specific person.
Based on this concept, here are the steps for a specific advisory information:
problem-centered counseling: 1 , research -> 2, find the problem -> propose a solution -> solution
implementing customer-centric consulting steps: understanding the customer -> Advanced Client -> Client Practice -> customer to complete
following concise specification of process consulting, for instance a customer-centric consulting four-step phase
customers know:
; This is the opening of the opening stages of consultation, the focus of this phase is to build a customer a basic understanding of process management, open-end investment starts immediately after the inquiry ought not, at this time consultants via training and other methods to let customers know what is the process , what is the process, the process is how to do, what the difficulties. Consultant at this stage the customer to peruse documents narrated to the process thinking. At the end of this phase, consultants, etc. to understand the customer through the test understanding of the position.
clients cultivate phase:
this stage the converge is to beyond increase client awareness, even if the customer comprehend the current problems in the treatment process, the shock of the problem, and if the problem-solving value. At this time, the adviser tin be one ashore one interviews with customers, then interviews, to extract the customer's current processes, the main problems and issues and mobilize seminars for the major.
customer train stage:
the focus of this phase, and customers to develop solutions for customers in the process of combing this phase of exercising methods and paint process the use of tools and guidance to customers in process of arranging out and jot, and make recommendations for improvement. This stage can be imported post-trial escape.
customer to complete stage:
this stage and customers to amplify processes to appliance management systems, the prim process switching.
according to customer-centered four-step consultation to enhance the client's internal staff at all levels of initiative and participation. Help clients identify problems, and reinforce customer at all levels of seriousness of the problem and the awareness of the benefits to solve the problem, and aid customers take the initiative to browse solutions to the problem; consultants and clients easy to reach a consensus for the solution of the ahead lay a good foundation.
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