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Old 09-03-2011, 08:22 AM   #1
sandy6565
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At times work isn’t about what you do but where you stop! Good customer service means going the extra mile. Customers remember the ‘extra’ things: the time you spent with them late Friday evening, the documents you couriered to the architect’s office, the emergency fix over the bank holiday weekend. Doing the job well simply isn’t enough any more. Marketing people continually talk about separation – separating yourself from your competitors or making your company stand out from the crowd. You can do this by the way you promote your business but it will never be truly successful unless you raise the level of your game to the exceptional, going that additional mile and striving to be the best at what you do.
Well structured internal processes nike women heels , such as escalation procedures, should come into play when problems arise. When these are transparent and the customer can see what is being done to rectify the matter, the heat is removed from the situation. Just as your construction business would undertake a risk analysis before going on site air jordan 6 rings high heels black white , regard this as a risk analysis on your business that will safeguard your hard won reputation by being accountable, taking responsibility and doing what’s best for your customer.
Often part of induction and training programmes, business ethics relates to how your company and employees deal with customers, business partners and each other. Commercial realities can put us in awkward situations where the choice is between making money or safeguarding our company’s reputation. For example, you are bidding for a big contract which involves other parties. You have serious doubts about the reliability of the supply chain in one particular area but if you voice those doubts you risk losing the bid. Do you go ahead knowing the project has a high probability of failure, or do you alert your potential customer? Ethical behaviour can mean difficult decisions but remember this: the bid you win today is not so important as to risk jeopardising your business reputation tomorrow.
Performance
Professionalism
And finally, a brief word about your people. No business can achieve exceptional customer service with a dissatisfied, demoralised or under-achieving workforce. Businesses are not entities, they are people, and to be successful they require commitment, hard work and initiative. People need encouragement, praise, training, mentoring and development opportunities if they are to be the best, and in a competitive world, being second best is not an option.
People
Sit tight for a quick revision of how core customer service principles relate to construction companies.
But to regard customer service as passé is at our own peril, especially so within the construction sector.
In an industry with a reputation that has, historically, been less than professional, this must be top priority. Professionalism covers attitudes, behaviour and appearance. It means being diligent and conscientious, courteous and respectful, smartly turned out and on time! But professionalism runs deeper to include ethics and values.
But things don’t always go to plan and there are times when everyone has to face the fact that mistakes have been made. We’re all human after all! This is where we need to be accountable for our actions and jordan high heels sale , at times, accept responsibility for areas where we have not been directly involved. To the customer, you are the company; not the building, not the MD, not the rest of the team. Although it is difficult in the extreme to shoulder blame that is not yours, the customer will remember what you did to put the problem right more clearly than they will remember the problem.
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Old 09-03-2011, 08:29 AM   #2
obg72dhe8z
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1.耶鲁大学耗时5年的研究成果。­
如果你看见这个舞女是顺时针转,说明你用的是右脑;­
如果是逆时针转,说明你用的左脑。­
据说,14%的美国人可以两个方向都能看见。­
可以和别人一起看,测试下,一般不同人同时看这张图的感觉都会不太一样的,真的很神奇,【超准,从你的出生年份知道你一生祸福】,nike air max。­
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其实看这种图,告诉大家一个方法:鼠标上下移动屏幕只露她的腿的下半部分!!!仔细看其实她没有转完一圈。 一她转的腿为焦点,转到左边有回过去往右转,只转了半圈!这样你看时就会产生正反转的特效(加上黑色背景! )­
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2.柱子是圆的还是方的,别着急慢慢看......­
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3.看着黑点身体前后移动­
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4.是静的还是动的(看则静,不看则动)­
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5.狮子在哪里?­
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6.据说能看见9张脸的智商有一百八十­
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7.如图所示,丢了的自己,要记得捡回来!­
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8.那个女人是真实的还是拼图里的?­
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9.请专注中间那个黑点,air max,发现了什么?­
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10.十二个人还是十三个人?­
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11.有几个黑点?(绝对不是动画,不信你可以看看图片文件格式)­
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12.据说这个图里有7匹马­
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13.一定要聚精会神地盯着中央的十字看­
一定要聚精会神地盯着****的十字看,你会发现,周围紫色的圆点渐渐淡下来,甚至消失。最后只剩下一个绿 色的圆点在那里转!­
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14.看这个三角是直立的,还是平放的?­
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15.一张视觉系图片哦~仔细看会出现…(爱情的背后果真是婚姻的葬礼)­
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16.在幻觉和现实之间:仔细看两个开口处,这种建筑从科学的角度上来说可能吗?­
试着盖住"幻觉"的上半部分,再仔细察看一遍,然后再盖住图的下半部分,有什么奇异的事吗?& shy;
瑞士艺术家桑德罗・戴尔・普利特创作了这种可能的画面,在错觉与现实之间可能会在某处发生&s hy;
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17.两个面积一样的三角,为什么为少了一块?­
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18.传说在图中有9个心,Please love and marriage really can not have both,エアマックス2011!­
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19.铁轨桥上的事故:两列火车会相撞吗?­
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20.圣・乔治和龙:你能既找到圣・乔治的肖像又找到他杀死龙的图画吗?­
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21.不可能的鸟笼:佛来芒斯艺术家琼斯・德・梅为这些鹦鹉创造了一个不可能存在的鸟笼­
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22.折叠的棋盘:你从上面还是从下面看到棋盘呢?­
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23.人类居住环境:树在屋里还是屋外?­
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24.不可能的楼梯:­
走一走这个奇怪的楼梯,会发生什么?最低一级和最高一级台阶分别在哪儿­
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25.盯住中间的黑点,周围的五彩色团会慢慢消失的.­
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26.哇,好多熊熊.你能看见好多熊熊吗?­
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27.中间的表面到底是地面,还是天花板?­
图的上部分,エアマックス90,是地面。看图的下部分,是天花板(西班牙大师的杰作)­
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28.仔细看,红色的表面既可以看做是朝上的,也可以看做是朝下的。­
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29.波涛荡漾:前后伸伸头,左右挪挪.­
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30.里面有一个人.你能看懂这幅诡异的画面吗?照片没被改变.­
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31.亲吻的情侣幻觉:这幅虚幻的亲吻由美国艺术家杰里・唐恩创.­
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32.人在上面还是在下面呢?­
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33.爱因斯坦神奇测试近视图­
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34.图上有一张脸 ,你能找到吗?­
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35.下面的图究竟是骷髅还是两个美女?­
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36.把这张图片倒过来看,你看到了什么?­
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37.看到了什么?湖中一个人在划船,エアマックス2010,湖中有一条大鱼,湖边有一棵大树?­
看到了什么?一个老头?还是一群人?­
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38.看到什么了?树还有呢?有没看到婴儿啊?­
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39.一眼看出图中几个头像?­
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40.你知道周围有多少老人在朝他微笑吗?­
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41.你看到很多鹰的头像,你又能看到中间骑马的印第安人吗?­
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42.看清楚咯,下面的图片有一个裸体女子哦。­
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43.你看出雪山上有多少神秘的头像?­
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44.鸽子组成的“love”隐藏其中。­
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45.你能看出两个互相拥吻的情侣?­
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46.下面的线是弯曲的吗?它们实际上是平行的­
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图中的圆确实是一个正圆形­
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47.你能看见四张脸吗?­
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48.双眼注视着中间的圆圈,ナイキ エアマックス,头快速地不停地上下左右晃动,你会看到......­
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48.盯住中间的色团,它会慢慢消失。。­
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49.你看见六个杯子吗?还是看见六对不同态度的脸?­
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50.据说色狼是看不到里面的海豚的,如果在一分钟内你还看不到海豚的话,你就是色狼啦...&sh y;
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